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About the Role
As a Partner / Technical Support Engineer on the PinTech team, you will work with Tier 1 clients across various Pinterest products to define and build scalable partner solutions. You will be the evangelist of Pinterest’s technology stack, supporting hundreds of millions of people in finding ideas and inspiration.
Responsibilities
- Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
- Become an expert in Pinterest’s business products and how to best deploy them and troubleshoot them
- Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners
- Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
- Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction
- Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc.
- Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
- Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
- Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
- Define the tools, processes, and documentation frameworks the team operates within
- Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work
- Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops
Requirements
- 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
- Experience leading technical partner/client calls
- Experience integrating external APIs at scale using SDK's or writing custom client code
- Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
- Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
- US based applicants only
Skills
- Python
- Shell scripting
Location
- Remote
Work Type
- In-Office Requirement: 1-2 times every 6-months for in-person collaboration
Experience Level
- 4+ years
Education Level
- Bachelor’s degree in a relevant field, or equivalent experience
Salary/Compensations
- $123,684—$254,644 USD
Benefits
- Equity
- Information regarding the culture at Pinterest and benefits available for this position can be found here.
About the Company
- Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime.
- At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
- Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work.
- At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that.
- Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think.
- The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world class experiences bringing them the inspiration to create a life they love.
Equal Opportunity
- Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit.
- We want to have the best qualified people in the job.
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- If you require a medical or religious accommodation during the job application process, please complete this form for support.