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About the Role

Seeking a skilled and client-focused Outreach Specialist to support AML/KYC onboarding activities for a financial services client. This role acts as a key connector between client outreach, banking coverage teams, and AML operations to ensure timely and accurate documentation for Client Due Diligence (CDD) requirements. You will be the primary point of coordination for onboarding, requesting documentation, answering questions, and navigating process requirements.

Responsibilities

Serve as the main point of contact for outreach related to AML/KYC onboarding documentation.
Engage directly with clients to request, clarify, and collect CDD materials.
Coordinate between coverage teams, AML operations, and compliance reviewers to support timely onboarding.
Act as an escalation point for operational or documentation-related challenges.
Track onboarding populations and workflows in partnership with coverage and operations teams.
Review incoming documentation for accuracy and completeness; obtain necessary internal approvals.
Apply strong knowledge of CDD requirements to guide clients and resolve documentation gaps.
Support consistent adherence to onboarding metrics, timelines, and service expectations.
Partner with teams across regions and lines of business to align with global KYC initiatives.
Support adoption of process enhancements related to policy changes, technology improvements, and control remediation.
Promote a culture of partnership, collaboration, and seamless service delivery.

Requirements

Bilingual Spanish/English
Report to NY office 3 days/week
5–10+ years of experience in financial services, preferably within banking or financial institutions.
Strong client-facing experience with demonstrated relationship management and influencing skills.
Solid understanding of AML/KYC CDD requirements and industry best practices.
Familiarity with operational workflows for onboarding, documentation, and compliance processes.
Ability to anticipate issues, problem-solve proactively, and navigate complex onboarding scenarios.
Comfort collaborating across global teams and working with diverse stakeholders.

Skills

Relationship management
Influencing skills
AML/KYC CDD requirements
Operational workflows
Compliance processes
Problem-solving
Collaboration

Location

New York

Work Type

Full-time
Hybrid

Experience Level

5-10+ years

Education Level

Bachelor's degree preferred

Salary/Compensations

$65,000-$95,000

About the Company

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.
Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India.
The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

Equal Opportunity

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
We are also committed to protecting and safeguarding your personal data. Please find our policy here [https://eclerx.com/privacy-policy/]