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About the Role

This role reports to the Regional Director, IT, Central Canada and participates as a member of the Regional Technology Services team, ensuring user problems are addressed consistent with current Service Level Agreements.

Responsibilities

Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
Manages IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
Deploys and Maintains all Employee Workstation Hardware
Updates Wi-Fi Log and maintains all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
Reviews Anti-virus logs and resolves issues on Cortex XDR enterprise console for hotels
Ensures all Wi-Fi equipment is functional in Public, meeting and guestrooms
Maintains all equipment/Software Inventory
Completes all PCI initiatives
Executes all Hotel driven IT initiatives projects under IT DIR/SM supervision
Maintains IDF and MDF’s as per ACCOR Standards
Assists in maintaining standard guidelines
Monitors recovery system – daily backups for region
Contributes to Technology Services knowledgebase
Identifies opportunities for new technology beneficial to customers
Participates in after-hours on call support (24/7) with the regional IT team
Participates in all regional aspects of IT projects as directed

Requirements

University degree or equivalent experience
A+ Certification
Minimum 3 years of experience in system administration and networking
Microsoft Certified System Engineer or equivalent
Cisco certification or equivalent experience
Understanding of hotel operations is an asset
Good verbal & written communication skills
Strong interpersonal skills
Self-starter with a strong sense of commitment
Ability to work as part of a team
Previous supervisory and training experience is an asset
Must be legally eligible to work in Canada
The hotel is unable to assist candidates in obtaining Canadian work authorization

Skills

System administration
Networking
Help Desk Support
Disaster Recovery
Backup Management
Hardware Deployment
Wi-Fi Maintenance
Antivirus Management
PCI Compliance
IT Project Management
Infrastructure Maintenance (IDF/MDF)
Knowledgebase Contribution
Communication Skills
Interpersonal Skills

Location

Toronto

Work Type

Permanent
Full-Time

Experience Level

Minimum 3 years of experience in system administration and networking

Education Level

University degree or equivalent experience
A+ Certification
Microsoft Certified System Engineer or equivalent
Cisco certification or equivalent experience

Salary/Compensations

CAD 60960 - CAD 76000 - yearly

Benefits

Free Meals
Travel Discounts
Free dry-cleaning for work gear
Custom learning programs
Opportunity to join Health & Wellness, Sustainability, and DEI Committees
Career growth paths

About the Company

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.

Equal Opportunity

At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
As an Equal Opportunity Employer, we provide equal access to opportunities.
We welcome applications from all qualified candidates.