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About the Role
As a Production Specialist at Reachdesk, you will coordinate the sourcing, ordering, and delivery of personalized Swag to global businesses. You will ensure Swag matches client expectations through proofs and approvals, and work with manufacturers for timely delivery. You will learn the procurement process from the Project Lead and are expected to be organized, solutions-oriented, and thrive in a fast-paced environment.
Responsibilities
- Work directly with the Project Lead on the end-to-end process of sourcing swag, from generating personalized products to delivering these goods directly to Reachdesk’s global clients.
- Support the build and presentation of client proposals alongside the Project Lead.
- Provide regular customer updates on order process to build trust and drive repeat orders.
- Coordinate orders across multiple vendors, crosschecking against POs to ensure pricing, shipping and decoration information is correct.
- Collaborate with suppliers to create proofs, ensuring these receive client approval.
- Obtain and confirm shipping dates from suppliers.
- Fulfill product delivery by building shipping notices, scheduling delivery dates and coordinating with suppliers.
- Liaise with couriers to ensure timely delivery and provide customs paperwork.
- Assign tracking numbers and share key information with clients; confirm delivery and check-in to our warehouses or directly to the client.
- Manage order details and billing throughout production to ensure order accuracy.
- Problem solve directly with the Project Lead in order to meet key SLAs.
- Assist with gathering Fedex bills post delivery completion.
Requirements
- 2 years or more in the branded merchandise industry.
- Expertise using CommonSKU, Hoops, MPower Promo, or other promotional product softwares.
- Proficiency in Adobe Illustrator, Affinity Designer, or other vector artwork softwares.
- Experience with Salesforce, Hubspot or other sales CRM platforms.
- Background in creating personalized or printed hard goods and apparel.
- A strong understanding of design principles and ability to communicate these to clients.
- A natural ability to prioritize multiple streams of work across both internal and external stakeholders.
- Excellent verbal & written communication skills.
- Comfort in a client facing role presenting your ideas, driving projects to completion, and reviewing outcomes.
Location
- Remote (U.S. Eastern Time Zone)
- Hybrid (New York Metro Area)
Work Type
- Remote
- Hybrid
Salary/Compensations
- $69,000—$91,000 USD
Benefits
- Competitive salary with generous stock options
- 401(k) with employer match
- Medical, dental & vision insurance, including mental health support and fast access to care
- Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
- A genuinely collaborative culture with innovative, fun, and ambitious people
About the Company
- Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.
- We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth.
- Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.
- Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon.
Equal Opportunity
- Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.