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About the Role

The Resident Services Coordinator designs and implements programs that enhance community life for residents. This role serves as a vital link between residents and services, creating value through targeted initiatives that address community needs. The position requires an innovative, proactive individual who excels in an autonomous environment, driving positive long-term outcomes.

Responsibilities

Implement core programs and services focused on connecting, engaging, and empowering residents across Economic Stability, Education for Youth & Families, Health & Wellness, and Community Building initiatives.
Conduct outreach and survey resident needs through community engagement aligned with the four pillars.
Coordinate and oversee after-school and teen programs, including homework assistance and educational enrichment.
Coordinate and oversee diversified programs, activities, and special events for seniors.
Plan, prepare, and facilitate resident-facing workshops and group sessions, delivering core topics directly when external partners are unavailable.
Develop and maintain partnerships with local providers to deliver services and workshops.
Plan and facilitate community-building events to foster relationships among community members.
Provide residents with information and referrals to access community resources and services, connecting them with nonprofit partners.
Support food distribution needs, including maintaining food bank partnerships and managing distribution.
Develop and maintain strong relationships with the property management team through regular communication.
Organize and conduct monthly outreach activities, including door-to-door, digital/virtual outreach, and physical presence in high-traffic locations.
Recruit, select, train, and oversee volunteers and interns supporting programming.
Use personal automobile to acquire program supplies and donations and attend offsite meetings.
Publish monthly newsletters and calendars of events.
Collect and submit program outcomes data, emphasizing social impact data collection.
Provide input and adhere to budgets for resident service programs, with authority to utilize funds for contractors.
Perform physical activities including minimal bending, walking, kneeling, reaching, step climbing, and lifting up to 30 pounds.

Requirements

Bilingual English/Cantonese or English/Mandarin preferred.
Four years of experience in multi-family housing or related fields such as social services or community outreach, OR a Bachelor's Degree in Social Work, Human Services, or related field.
Experience in after-school programs or educational settings for youth.
Experience in social services working with seniors.
Experience serving diverse populations, demonstrating cultural competency and community awareness.
Proficient with MS Office (Excel, Word, Publisher, Outlook).
Basic proficiency with Adobe Acrobat, Canva, Salesforce, Concur.
Strong time management, administrative, and organizational skills.
Self-starter, multi-tasker, and strong communicator.
Valid Driver’s License, clean driving record, and current automobile insurance.
CPR & First Aid certified (or obtained within 90 days of hire).
Successful completion of background check.

Skills

MS Office (Excel, Word, Publisher, Outlook)
Adobe Acrobat
Canva
Salesforce
Concur
Time management
Administrative skills
Organizational skills
Communication skills

Location

Five88 Apartments, 588 Mission Bay Blvd North, San Francisco, CA 94158
The Coronet Apartments, 3595 Geary Blvd, San Francisco, CA 94118

Work Type

Full-time
40 hrs/wk
Non-exempt
Onsite

Experience Level

Four years of experience in multi-family housing or related fields such as social services or community outreach

Education Level

Bachelor's Degree in Social Work, Human Services, or related field

Salary/Compensations

$30/hr

Benefits

Health insurance
Dental insurance
Term life insurance
Employee Assistance Program (EAP)
Voluntary vision insurance
Voluntary life insurance
Pet insurance
Supplemental benefits
Safe Harbor 401(k) with 4% company match
Paid time off
14 paid holidays

About the Company

Project Access, Inc. is an at-will and equal opportunity employer, committed to creating an equitable and inclusive workplace.
We value diversity in all its forms and actively seek to build a team that reflects the richness of our community.
Our hiring practices are designed to identify and welcome talented individuals regardless of their race, ethnicity, cultural background, religious beliefs or practices, gender identity or expression, relationship status, age, neurotype, physical or sensory abilities, sexual orientation, military service history, or any other aspect of their identity protected by law.
We believe that a diverse team leads to better ideas, more innovative solutions, and a stronger community impact.
Our goal is to foster an environment where everyone can thrive and contribute their unique perspectives and skills.
Project Access participates in E-Verify.

Equal Opportunity

Project Access, Inc. is an at-will and equal opportunity employer, committed to creating an equitable and inclusive workplace.
We value diversity in all its forms and actively seek to build a team that reflects the richness of our community.
Our hiring practices are designed to identify and welcome talented individuals regardless of their race, ethnicity, cultural background, religious beliefs or practices, gender identity or expression, relationship status, age, neurotype, physical or sensory abilities, sexual orientation, military service history, or any other aspect of their identity protected by law.
We believe that a diverse team leads to better ideas, more innovative solutions, and a stronger community impact.
Our goal is to foster an environment where everyone can thrive and contribute their unique perspectives and skills.