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About the Role

Utility Profit is seeking a Strategic Account Manager to manage and grow its largest single-family rental (SFR) accounts. This role focuses on building relationships within key client organizations to drive retention and expansion revenue, acting as a trusted advisor with deep knowledge of the SFR industry.

Responsibilities

Own a portfolio of top strategic single-family rental accounts as the primary point of contact.
Build and execute account plans to drive retention, platform adoption, and expansion revenue.
Map client organizations and develop relationships with stakeholders across executive, operations, and regional levels.
Understand partner usage of Utility Profit, including resident move-in and property operations.
Own account retention by monitoring account health, usage, and revenue performance.
Identify and address dissatisfaction, disengagement, or churn risk with internal teams.
Conduct business reviews connecting Utility Profit's results to partner operations.
Resolve issues by coordinating with internal teams.
Identify, develop, pitch, and close expansion opportunities within existing SFR accounts.
Find new opportunities for revenue growth, such as additional portfolios, deeper workflow adoption, and new use cases.
Collaborate with Sales, Product, Customer Success, and Marketing to support accounts and provide market feedback.
Advocate for strategic SFR accounts and contribute partner needs to the product roadmap.
Partner with Customer Success and Product to address adoption, workflow, or integration issues.
Prepare internal teams for changes affecting strategic partners.
Represent Utility Profit at industry events.
Develop fluency in Utility Profit's platform, partner workflows, and the SFR operating model.

Requirements

6+ years in strategic account management or a similar revenue-owning relationship role.
Single-family rental (SFR) industry experience, with a deep understanding of how SFR businesses operate.
Proven track record of identifying expansion opportunities and driving incremental revenue within existing accounts.
Experience carrying an expansion, revenue, or net revenue retention target.
Executive-level communication skills.
Ability to build credibility and multi-thread relationships across an organization.
Practical, data-driven, and self-directed approach to managing accounts.
Familiarity with property management platforms (e.g., AppFolio, Buildium, RentVine, RentManager, Entrata) is a plus.
Ability to treat strategic accounts as sets of relationships.
Capacity to hold both retention and commercial conversations.
Ability to surface risk before renewal.
Ability to develop account plans and stakeholder maps.
Understanding the difference between activity and revenue.

Skills

Strategic account management
Relationship building
Account planning
Revenue growth
Retention strategies
Cross-functional collaboration
Executive communication
Data analysis
SFR industry knowledge
Platform adoption
Problem-solving

Location

Austin, TX

Work Type

Hybrid
In office three days per week

Experience Level

6+ years

About the Company

Utility Profit helps property management companies simplify utility onboarding, creating a more efficient process and a no-cost revenue stream for partners.
The platform integrates with property management systems including AppFolio, Buildium, RentVine, RentManager, and Entrata.
Over 1,000 property management companies currently use Utility Profit.
This role offers close collaboration with leadership and a direct line to decision-making.