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About the Role

The Senior Custodian supervises custodial crews, maintains facility safety and cleanliness, and manages equipment and furniture arrangements for events. This role ensures the facility remains attractive, sanitary, and safe for clients, staff, and the public, while minimizing deterioration and damage.

Responsibilities

Responsible for the safe and orderly operation of the facilities.
Ensure the facility is always clean and well maintained.
Ensure clients’ safety and the safety and integrity of the physical environment.
Provide ongoing assessments of the facility to ensure it best meets the needs of the clients and agency.
Inspect and ensure compliance with regulatory requirements (fire safety, OSHA, etc.).
Receive an S-95 Certificate of Fitness: Supervision of Fire Alarm Systems and thus visually inspect Fire Alarm Systems and maintain record keeping.
Participate in monthly inspections of resident apartments where applicable and facility spaces, to ensure compliance with legal requirements, cleanliness, and proper upkeep of the property.
Respond to and properly manage the Salesforce-based work order system, as per agency policy.
Provide excellent customer service.
Respond to customer requests/work orders in a timely and courteous manner.
Act as liaison to custodial and maintenance staff in the absence of the Facility Manager.
Coordinate, lead and/or perform office moves, minor maintenance projects and logistics planning as needed.
Implement, and maintain cleaning schedules.
Advises the Facility Manager about personnel requirements, material needs, subcontract requirements, facility and equipment need as required to meet or exceed operational plans.
Refer projects, as relevant, to the Construction & Engineering Department; collaborate and coordinate with them.
Attend all relevant training courses and ensure that staff attends required trainings.
Strongly and enthusiastically support and participate in advocacy and direct action to end the twin crises of AIDS and homelessness.
Other duties as assigned, as described in the custodial manual.
Demonstrate excellent teamwork and foster this with all coworkers and clients.
Builds relationships with other Housing Works Departments and demonstrates excellent teamwork and growing this within the department and organization.
Maintains a high level of professionalism, integrity, and communication with other staff.
Provides excellent internal and external customer service; recognizes the needs of team members and is direct, specific, and non-punishing in communication and behaviors.
Maintain enthusiastic motivation and alignment to achieve the organization’s goals; ensure that accountability and learning systems are in place and used effectively.
Recruits and develops staff, including through mentoring and guidance, and identifying training needs.

Requirements

High School Diploma, GED, or equivalent
Provides excellent internal and external customer service; recognizes the needs of team members and is direct, specific, and non-punishing in communication and behaviors.
Exceptional computer software skills, including MS Office suite (Word, Excel, PowerPoint), and working familiarity with Salesforce or similar.
Ability to travel to appointments, meetings, conferences, etc. for job-related business.
Demonstrated ability to think critically and exercise good judgment, and to work independently and collaboratively with minimal daily supervision in a fast-paced environment.
Good communication skills, both verbally and written, including the ability to communicate with all levels of management.
Good interpersonal, coaching, and administrative skills.
Good mathematical, analytical, and strategic skills.
Ability to prioritize and multi-task.
Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality.
Some project management experience preferred.
Familiarity with OSHA, fire safety, and regulatory compliance for residential buildings and facilities in New York City.
Experience with and proven commitment to working with low-income and marginalized communities, and individuals with multiple chronic medical and/or behavioral health conditions.
Exceptional communication and organizational skills
Detail oriented and accurate, especially with accounting systems and financial management
Excellent customer service skills
Ability to work under pressure
Self -motivated and self-directed
Ability to assert oneself
Exemplary time management skills
Ability to work with staff in solving problems
Ability to take direction and function as part of a team
Demonstrate excellent teamwork and foster it with all coworkers and client
Physical Demands: Must be able to pull, push, hammer, drill, cut, carry, climb ladders and lift items with assistance.

Skills

MS Office suite (Word, Excel, PowerPoint)
Salesforce or similar
OSHA
Fire safety
Regulatory compliance
Customer service
Communication
Interpersonal skills
Coaching skills
Administrative skills
Mathematical skills
Analytical skills
Strategic skills
Project management
Organizational skills
Detail oriented
Time management

Experience Level

commensurate with experience

Education Level

High School Diploma, GED, or equivalent

Salary/Compensations

$19/hr - $20/hr

Benefits

Three comprehensive healthcare plans
PTO accrual up to 30 days in the first year
Educational benefit for tuition loan reimbursement, tuition costs, and textbooks

About the Company

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
Services include Health Home care management, behavioral health, and syringe exchange programs.
Operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
Fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Does not request prior salary information during the hiring process.