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About the Role

The Intern supports IDEA’s mission by contributing to day-to-day team operations, project execution, and administrative priorities while developing foundational professional skills in a collaborative work environment. The Alumni Relationship Coordinator (Intern) builds relationships with a portfolio of IDEA alumni and helps their assigned national manager of alumni affairs (alumni success coach) coordinate communication and coaching.

Responsibilities

• Support assigned team with daily operational, administrative, and project-related tasks.
• Assist with organizing, tracking, and maintaining information relevant to team priorities.
• Prepare summaries, reports, presentations, or materials to support team initiatives.
• Support special projects and follow-up activities as assigned.
• Use emails, texts, and calls to address alumni support needs and assess retention and completion risks.
• Schedule alumni coaching sessions (phone, in-person, or virtual), manage Salesforce updates, and oversee calendar invites.
• Build and maintain relationships with new and returning alumni, addressing undergraduate challenges with tailored solutions.
• Drive undergraduate progress tracking through calls, surveys, texts, and partner data, focusing on FAFSA, semester registration, and regional programs.
• Participate in onboarding (including Alumni Relationship Coordinator Academy), monthly professional development, weekly KPI reviews, and ongoing peer best practice sharing.

Requirements

• Must be an IDEA Public Schools Graduate
• Must be able to sit for extended periods of time without being able to leave the work area
• Must be able to work independently with minimal supervision
• Must be able to lift and carry or otherwise move 15 pounds (occasionally)

Skills

• Excel
• PowerPoint
• Word
• Customer service
• Multi-task oriented
• Salesforce
• Relationship management
• Setting & achieving ambitious goals
• Higher education processes (financial aid, student services, academic advising)
• Strategic decision making
• Work and team management
• Self-growth and development
• Building trust
• Deliberate communication

Location

• Texas
• Remote
• Austin
• El Paso
• Houston
• Permian Basin (Midland/Odessa)
• Rio Grande Valley
• San Antonio
• Tarrant County (Fort Worth)

Work Type

• Full-time
• Remote

Experience Level

• 0-1 years of professional experience as an undergraduate student, internships, part-time roles

Education Level

• Enrolled in AA or BA program (minimum 30 credit hours)

Salary/Compensations

• $11 hourly up to 15 hours/week

About the Company

• At IDEA, we use Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values