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About the Role

Lead and manage all aspects of Health, Safety, Quality, and Management Systems for the London Cable Car operation. Serve as the subject matter expert for health and safety compliance, quality assurance, risk management, auditing, and continuous improvement. Maintain and develop ISO management systems (45001, 9001, 27001) and support environmental and asset management objectives. Produce performance reports for senior management and stakeholders.

Responsibilities

Lead the Health, Safety, Quality and Systems function, ensuring compliance with all statutory, regulatory, and company requirements.
Develop, implement, and maintain site Health, Safety, and Quality Management Systems.
Act as the management representative and lead for ISO 45001, ISO 9001, and ISO 27001.
Support the development and maintenance of ISO 14001.
Plan, coordinate, and manage all internal and external ISO audits, surveillance visits, and certification activities.
Develop annual Health, Safety, Quality, and Systems strategies, objectives, and improvement plans aligned with business goals.
Produce monthly, quarterly, and annual performance reports, analyzing trends and recommending improvements.
Lead incident reporting, investigation, and root cause analysis processes.
Maintain the corporate risk register and oversee risk assessment processes.
Provide professional advice on health, safety, quality, and regulatory compliance matters.
Monitor changes to legislation and industry best practices.
Conduct workplace inspections, audits, and assurance activities.
Lead contractor assurance processes and monitor contractor compliance.
Develop and deliver health, safety, and quality training and communication initiatives.
Support emergency preparedness, business continuity, and incident response arrangements.
Manage document control processes.
Monitor key performance indicators and develop action plans for improvement.
Promote a positive safety culture and continuous improvement mindset.
Build and maintain effective relationships with TfL, regulatory bodies, contractors, and certification bodies.
Support business projects and operational changes by undertaking risk assessments and providing compliance guidance.
Undertake additional duties as required.

Requirements

NEBOSH General Certificate (NEBOSH Diploma desired).
IOSH Membership (TechIOSH or above preferred).
Proven experience in a Health and Safety, Quality, Environment Management Role.
Experience managing ISO management systems.
Experience planning and leading internal and external audits.
Experience undertaking incident investigations and root cause analysis.
Strong knowledge of UK health and safety legislation and compliance requirements.
Experience developing management reports, KPI dashboards, and improvement plans.
NEBOSH Diploma or equivalent (Desirable).
CMIOSH Status (Desirable).
Lead Auditor qualification in ISO 45001, ISO 9001, ISO 14001 or ISO 27001 (Desirable).
Experience managing ISO 27001 Information Security Management Systems (Desirable).
Experience supporting ISO 55001 Environmental Management Systems (Desirable).
Experience within transport, infrastructure, engineering, visitor attractions or other safety-critical environments (Desirable).
Project management qualification or experience leading business improvement programmes (Desirable).

Skills

Health and Safety Compliance
Quality Assurance
Risk Management
Auditing
Continuous Improvement
ISO Management Systems (45001, 9001, 27001, 14001, 55001)
Performance Reporting
Strategic Planning
Incident Investigation
Root Cause Analysis
Risk Assessment
Legislation Monitoring
Workplace Inspections
Contractor Assurance
Training Development
Emergency Preparedness
Business Continuity
Document Control
Key Performance Indicators (KPIs)
Safety Culture Promotion
Stakeholder Relationship Management
Project Management

Location

London Cable Car, North Greenwich

Work Type

Part-time
16 hours per week
Four working days

Experience Level

Proven experience in a Health and Safety, Quality, Environment Management Role
Experience Managing ISO management systems
Experience planning and leading internal and external audits
Experience undertaking incident investigations and root cause analysis
Experience developing management reports, KPI dashboards and improvement plans
Experience managing ISO 27001 Information Security Management Systems (Desirable)
Experience supporting ISO 55001 Environmental Management Systems (Desirable)
Experience within transport, infrastructure, engineering, visitor attractions or other safety-critical environments (Desirable)
Experience leading business improvement programmes (Desirable)

Education Level

NEBOSH General Certificate
NEBOSH Diploma (desired)
NEBOSH Diploma or equivalent (Desirable)
Lead Auditor qualification in ISO 45001, ISO 9001, ISO 14001 or ISO 27001 (Desirable)
Project management qualification (Desirable)

Benefits

Competitive Pay
Generous Holidays
Travel Offers
Discounts & Offers
Health & Wellbeing
Employee Assistance Programme
Pension Plans
Employee Share Plans

About the Company

First London Cableway, a FirstGroup subsidiary, operates the London Cable Car for Transport for London.
The cable car connects the Royal Docks with the Greenwich Peninsula and offers unique travel with incredible views.
The company serves up to 2,500 customers per hour and provides additional experiences like children's activities, historical displays, a VR experience, and teddy-bear making workshops.
Amenities include a café and gift shop.
Special events and private hire options are available.
The London Cable Car provides accessible step-free access.

Equal Opportunity

FirstGroup's vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
Values differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability.
Maintains a zero tolerance towards any form of prejudice.
Celebrates and encourages diversity of thought, progressive ways of working, and colleague growth.
Reviews roles and job descriptions to ensure accessibility and supports flexible working options.
Provides additional support for applications due to disability or neurodivergent conditions.