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About the Role
PiLON is seeking an enthusiastic, proactive, and experienced Resident Liaison Officer to be the primary point of contact between the project team and residents. This role is crucial for leading resident liaison work, ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Responsibilities
- Communicate with residents to organize property visits.
- Regularly visit residents' homes to conduct property surveys and establish refurbishment needs.
- Act as a liaison to minimize disruptions and ensure projects proceed seamlessly, fostering resident satisfaction and loyalty.
- Collaborate with the site team to ensure refurbishment work is completed within agreed timelines.
- Handle complaints patiently and efficiently.
- Update project trackers in line with the program of works.
Requirements
- Driving licence and access to your own vehicle (essential).
- Customer-focused mindset.
- Comfortable using Microsoft Office and IT systems.
- Strong problem-solving and complaint-handling skills.
- Excellent verbal and written communication.
- Reliable, punctual, and well-organized.
- Able to prioritize, multitask, and adapt to changing deadlines.
- Subject to a satisfactory Disclosure and Barring Service (DBS) check.
Skills
- Communication skills
- Customer service skills
- Problem-solving skills
- Complaint-handling skills
Location
- London
- Surrey
- Surrounding areas
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- Health & Safety Awareness (Desirable)
- First Aid qualification (Desirable)
Benefits
- 23 days of holiday per year, excluding Bank Holidays (+ additional days with length of service).
- Up to £2,000 reward for successful recommendations via referral scheme.
- Significant savings on daily shopping through benefits portal.
- Supportive culture and a great team.
- Trained Mental Health First Aiders support.
- Annual training budget for personal and professional development.
About the Company
- PiLON is a trusted name in construction, specializing in planned maintenance and refurbishments within the social housing sector.
- As part of the United Infrastructure group, PiLON has over 20 years of success and entered a new chapter in 2024.
- The company is known for delivering high-quality work with care, consistency, and respect for communities.
- PiLON values attitude, potential, and values, actively welcoming diverse backgrounds.
- The company is a member of the Black Professionals in Construction Network, promoting inclusion.
Equal Opportunity
- We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.
- Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.