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About the Role
The Head of Workplace Experience leads the strategy, design, and delivery of workplace services, programs, and environments that enable employees to perform at their best. This role oversees workplace programs, employee experience initiatives, facilities management, hospitality services, workplace technology integration, and space utilization strategies. The position plays a critical role in fostering an inclusive, engaging, and high-performing work environment aligned with business objectives and company culture.
Responsibilities
- Develop and implement a comprehensive workplace experience strategy that supports organizational goals and employee needs.
- Lead workplace transformation initiatives, including hybrid work programs, office redesigns, and cultural engagement efforts.
- Partner with executive leadership and HR to align workplace initiatives with talent, culture, and business strategies.
- Collaborate with the global functional lead to develop workplace standards, policies, and governance frameworks across all locations.
- Create and enhance programs that improve employee satisfaction, well-being, engagement, and retention.
- Design employee-centric workplace journeys from onboarding through career development.
- Measure and analyze employee feedback to identify opportunities for continuous improvement.
- Champion diversity, equity, inclusion, and accessibility within workplace environments.
- Oversee office services, reception, hospitality, and workplace programs.
- Ensure safe, efficient, and sustainable workplace environments.
- Manage workplace vendors, service providers, and strategic partnerships.
- Lead space planning and occupancy strategies to maximize workplace effectiveness.
- Drive workplace technology adoption to support collaboration and employee productivity.
- Partner with IT teams to enhance digital workplace experiences.
- Ensure seamless experiences for both in-office and remote employees.
- Develop and manage workplace operating and capital budgets.
- Identify cost optimization opportunities while enhancing service quality.
- Monitor workplace KPIs, utilization metrics, and return-on-investment assessments.
- Support environmental sustainability initiatives and corporate ESG objectives.
- Promote healthy and sustainable workplace practices.
Requirements
- Bachelor's degree in Business Administration, Facilities Management, Human Resources, Hospitality Management, Real Estate, or related field.
- Master's degree a plus.
- 10+ years of progressive leadership experience in workplace experience, facilities management, corporate real estate, employee experience, hospitality, or related disciplines.
- Experience leading multi-site or North America workplace programs.
- Proven success managing large budgets and cross-functional teams.
- Experience supporting hybrid and flexible workplace models.
- Applicants, including applicants holding a valid CPT/OPT visa, who will require employer sponsorship of a visa now or in the future will not be considered for this position.
Skills
- Strategic planning and execution
- Executive stakeholder management
- Change management and organizational transformation
- Employee experience and engagement expertise
- Workplace program management
- Data analytics and workplace performance measurement
- Vendor and contract management
- Communication and leadership skills
- Financial and budget management
- Sustainability and ESG knowledge
Location
- Princeton, NJ
Work Type
- Hybrid
Experience Level
- 10+ years of progressive leadership experience
Education Level
- Bachelor's degree
- Master's degree
Salary/Compensations
- $185,800 - $272,500 plus opportunity for company bonus
Benefits
- Health insurance coverage (PPO or High Deductible)
- Prescription drug coverage
- Vision and dental insurance plans
- Basic life insurance equal to 1x annual salary
- Accidental Death & Dismemberment (AD&D) coverage equal to 1x annual salary
- Short and Long Term Disability coverage
- Supplemental Life and AD&D plans
- Voluntary Benefit plans (Accident, Critical Illness and Hospital Indemnity)
- 401k plan with up to a 5% employer match
- Retirement savings plan (100% company funded)
- 24 days paid time off annually, increasing with service anniversaries
- Eligibility to receive a yearly bonus
- Variety of health and wellness programs
- Paid time off for eligible family care needs
- Tuition assistance and educational achievement bonuses
- Corporate matching gifts program
- Paid time off to volunteer in your community
About the Company
- Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.
- As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand.
- Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive – from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.
Equal Opportunity
- We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.