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About the Role

Wells Fargo is seeking a Senior Lead Digital Product Manager to lead the modernization of its enterprise authentication platform. This role is for a senior product leader with experience in enterprise authentication, identity, IAM/CIAM, or credential platforms, responsible for defining the multi-year strategy and transformation roadmap for authentication solutions at scale. You will lead product managers and partner with senior leaders across various departments to transform strategy into an integrated authentication platform, shaping the future of customer authentication and experience.

Responsibilities

Own the enterprise authentication product vision, target state, multi-year strategy, and transformation roadmap.
Lead modernization from legacy authentication toward passkeys/FIDO2/WebAuthn, passwordless authentication, biometrics, device trust, and adaptive authentication.
Establish the platform strategy across web, mobile, APIs, credentials, authentication orchestration, and recovery.
Determine modernization sequencing, platform priorities, dependencies, investment needs, and legacy capability retirement.
Translate business, customer, fraud, security, and regulatory requirements into scalable enterprise authentication capabilities.
Establish product-health measures and outcomes across security, adoption, reliability, customer friction, fraud effectiveness, and cost.
Define enterprise strategies for Passkeys, FIDO2 and WebAuthn, Passwordless authentication, Multi-factor and adaptive authentication, Biometrics, Device binding and device trust, Token and credential lifecycle management, Risk-based and step-up authentication, Authentication orchestration and recovery.
Drive decisions that balance customer experience, authentication assurance, fraud prevention, accessibility, and regulatory requirements.
Partner with cybersecurity, fraud, architecture, IAM/CIAM, and risk leaders to establish authentication standards and controls.
Evaluate emerging authentication technologies and determine their role within the target-state platform.
Lead enterprise decision-making across multiple authentication products, platforms, and technology organizations.
Influence senior executives on strategy, platform investment, risk, modernization priorities, and trade-offs.
Lead cross-functional alignment across engineering, architecture, cybersecurity, fraud, risk, legal, operations, and channel product teams.
Communicate complex authentication strategies through clear executive storytelling, metrics, and recommendations.
Lead, mentor, and develop product managers, including the Lead Digital Product Manager supporting major authentication workstreams.

Requirements

7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of direct experience with authentication, identity, IAM/CIAM, cybersecurity, or credential platforms.
Demonstrated experience owning or leading an enterprise authentication, identity, IAM/CIAM, or credential platform supporting multiple applications, channels, or customer journeys.
Demonstrated experience leading a significant authentication or identity platform modernization or transformation, not solely individual feature delivery.
Experience leading complex, enterprise-scale initiatives across multiple technology and business organizations.
Proven experience implementing passkeys, FIDO2/WebAuthn, passwordless authentication, biometrics, device binding, or adaptive authentication at scale.
Deep understanding of MFA, credentials, authentication tokens, identity, device intelligence, risk-based authentication, and credential lifecycle management.
Experience defining target-state authentication architecture in partnership with engineering and architecture.
Experience modernizing or replacing legacy authentication platforms.
Experience with authentication APIs, SDKs, orchestration platforms, and web/mobile integrations.
Experience leading and developing product managers.
Background in financial services, fintech, cybersecurity, or another highly regulated environment.
Executive-level communication and demonstrated ability to influence senior leaders.
Strong analytical and strategic decision-making skills.

Skills

Enterprise authentication
Identity management (IAM/CIAM)
Credential platforms
Passkeys
FIDO2
WebAuthn
Passwordless authentication
Biometrics
Multi-factor authentication (MFA)
Device trust
Adaptive authentication
Credential lifecycle management
Authentication orchestration
Cybersecurity
Fraud prevention
Risk management
APIs
SDKs
Product strategy
Roadmap development
Executive communication
Analytical skills
Strategic decision-making

Location

Hybrid

Work Type

Hybrid

Experience Level

Senior
Lead

Salary/Compensations

$159,000.00 - $305,000.00

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

About the Company

Wells Fargo is an equal opportunity employer.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.