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About the Role
Provide excellent customer service and refer customers to appropriate business partners for consultative conversations. Accountable for risk management, adhering to policies, and ensuring a positive customer experience.
Responsibilities
- Deepen customer relationships by understanding and meeting their financial needs.
- Provide follow-up on customer inquiries and resolve issues.
- Maintain open and clear communication with customers.
- Ensure customer business confidentiality.
- Adhere to the Bancorp Code of Business Conduct and Ethics.
- Perform daily office responsibilities to ensure efficient operation.
- Maintain accurate balancing records and resolve outages.
- Stay updated on bank policies and financial center procedures.
- Handle customer problems professionally and escalate complex issues as needed.
- Exercise sound judgment in decision-making.
- Identify customer needs during interactions and outreach for referrals.
- Maintain knowledge of retail products and services.
- Utilize referral tracking tools.
- Perform other duties as assigned.
Requirements
- High school diploma/GED.
- Extensive cash handling experience.
- Experience interacting with the public.
- Ability to interact comfortably and confidently with the public.
- Knowledge of retail policies and procedures.
- Ability to take initiative and demonstrate sound judgment.
- Demonstrate company core values: work as one bank, take accountability, be respectful & inclusive, act with integrity.
- Flexibility in scheduling.
Skills
- Customer service
- Risk management
- Cash handling
- Problem resolution
- Decision-making
- Communication
Location
- Stevensville, Michigan 49127
Work Type
- Part-Time
Education Level
- High school diploma/GED
Benefits
- Comprehensive benefits
- Differentiated compensation offerings
About the Company
- Fifth Third Bank connects great people to great opportunities.
- Fifth Third Bank is committed to improving the lives of customers, communities, and employees.
- Fifth Third Bank, National Association has an engaged and inclusive culture.
Equal Opportunity
- Fifth Third Bank promotes and ensures equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.