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About the Role
Cosmetic and General Dentistry of New City is seeking an exceptional Dental Office Manager to lead non-clinical operations, ensure an outstanding patient experience, and foster a positive work environment.
Responsibilities
- Supervise all practice activities and ensure effective coverage for all positions.
- Manage all opening and closing duties including reconciling daily financials.
- Manage the supply inventory and act as the primary point of contact for the practice.
- Oversee internal billing invoices, maintain CPR certifications, and ensure all office policies, including safety and compliance-related policies and procedures, are followed.
- Utilize tools and resources, such as Workday, myLearning, metric software, and P&L reports, to effectively and efficiently run the office.
- Plan, organize, and facilitate a daily morning huddle with all team members and additional team meetings as appropriate.
- Develop and maintain a positive relationship with doctors and regional managers to ensure effective communication across all levels of the company.
- Achieve results by meeting or exceeding expected monthly and quarterly performance metrics.
- Ensure end-of-day, weekly, monthly, and quarterly tracking and reporting is accurate and readily accessible to doctors and upper management.
- Monitor, analyze, and report on weekly/monthly KPI’s.
- Ensure constant alignment with quarterly IMPACT goals.
- Report out on goals, KPI’s, etc. to Regional Manager and Doctors as requested.
- Effectively supervise all practice team members, including managing the team within the Human Resource Information System (HRIS), team member performance management, and issue/conflict resolution.
- Act as a trusted advisor to team members, providing ongoing guidance, coaching, and support.
- Help cross train team members for professional development and office efficiency.
- Manage practice recruiting, hiring, and onboarding of new team members.
- Manage all team schedules, payroll, and time & attendance, while keeping the appointment scheduler up to date with office hours and doctor availability.
- Consistently communicate with patients in a courteous, empathetic, and professional manner.
- Prioritize the patient experience by overseeing a system for answering telephones that ensures timely response, developing and managing the patient flow through the office, and stepping in to assist wherever needed.
- Provide support to help encourage patients to accept treatment.
- Ensure accuracy and attention to detail to minimize patient complaints.
Requirements
- Must have 2-4 years of Dental Management experience.
Skills
- Natural ability to relate to others in a compassionate, empathetic way.
- High level of emotional intelligence.
- Passion for helping others and ensuring success within the practice.
- Confident communicator with excellent presentation skills.
- Ability to over-communicate to eliminate doubts, seek regular feedback, and routinely summarize key points.
- Adaptable communication style to suit the audience.
- Comfortable troubleshooting technical issues within the practice and communicating with IT.
- Comfortable using Microsoft Programs, such as Excel, PPT, Word, etc.
- Proactive in finding creative ways to overcome obstacles and engage team members in issue resolution.
- Comfortable mediating and resolving conflicts within the practice in a professional and objective manner.
- Thrive in team environments and enjoy working with cross-functional teams.
Location
- Cosmetic & General Dentistry of New City
Work Type
- Exempt
Experience Level
- 2-4 years of Dental Management experience
Salary/Compensations
- $70,000.00 - $80,000.00 Annually
About the Company
- Cosmetic and General Dentistry of New City is seeking an exceptional Dental Office Manager to join our team and lead the non-clinical operations of our dental practice.
- This key leadership role is vital to ensuring an outstanding patient experience, fostering a positive and productive work environment, and supporting the continued growth of the practice.
- The Practice Leader (PL)/Office Manager will provide leadership and support growth initiatives to the Guardian Dentistry Partners supported dental practices.
- They will bring non-clinical operational, managerial, and administrative procedures, reporting structures and operation controls to their assigned practice.
- The PL will effectively communicate and foster growth among their team.
- This is a vital practice leadership role that will focus on positive patient experience, employee and dentist satisfaction, as well as support growth in their practice.
- Our office managers not only oversee daily operations of the dental practice including supervising team members, managing patient flow, achieving team goals, and providing mentorship and training, but they also serve as a vital link between the dentist and the entire team, ensuring smooth communication and coordination.
- This position requires a leader who exemplifies our values of I.M.P.A.C.T: INTEGRITY, MENTORSHIP, PARTNERSHIP, ACTION, CARING, TRANSPARENCY.
- If you’re looking for a place where your work is valued, your growth is supported, and patients feel the difference—you’ll feel right at home at Cosmetic and General Dentistry of New City.
Equal Opportunity
- We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status.
- We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.