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About the Role
As an Account Specialist, you will be responsible for supporting team members across a portfolio of clients focused on the finance space.
Responsibilities
- Acquire foundational knowledge of client relationship management principles, processes, and tools.
- Communicate with clients to address basic inquiries, ensuring timely responses and enhancing customer satisfaction.
- Analyze basic client data and feedback to identify trends, inform decision-making, and recommend improvements.
- Coordinate routine client requests and support the resolution of simple issues.
- Contribute to the preparation of client reports and presentations.
- Draft client communications, including emails and basic documentation.
- Escalate complex client concerns to senior team members or management.
- Build initial relationships with clients through regular interactions.
- Perform administrative tasks such as scheduling meetings and updating CRM systems.
- Support 8-15 Accounts lead by Account Managers and Sr. Managers.
- Support partner outreach.
- Learn and understand how to use Rakuten Advertising technology.
- Manage internal resources effectively to help Account Managers provide high service levels.
- Interact with clients daily via phone and email.
- Review partnered affiliate websites to identify optimization opportunities.
- Execute administration of client programs.
- Monitor affiliate queues for timely management.
- Collaborate with publisher services to identify partnership opportunities.
- Develop, maintain, and extend relationships internally and externally.
Requirements
- Ability to perform each essential duty satisfactorily.
- 1-2 years active marketing or administrative experience preferred.
- Comfortable using Excel.
- Ability to learn PowerPoint and Rakuten Advertising tools and processes.
- Highly organized, self-motivated, good time-management, able to prioritize.
- Think creatively, has a problem-solving approach and uses professional judgment.
- Proactive - continually looking for ways to grow and improve within own role.
- Work well under pressure and to tight deadlines.
- Inquisitive approach to continuously learning on the job.
- Strong customer services skills: Negotiation, diplomacy, able to translate client requirements.
- Excellent written and verbal communication.
- Confident interpersonal skills.
- Detail-orientated.
- Proof of ability to work to deadlines.
- Reliable.
- Able to integrate and work closely with an enthusiastic team.
- Ability to work well as a team and prioritize workload based on company goals.
- Able to share progress and updates on tasks with Account Managers and Managers.
Skills
- Client relationship management
- Data analysis
- Client reporting
- Client communication
- Microsoft Excel
- Microsoft PowerPoint
- Customer service
- Negotiation
- Diplomacy
- Interpersonal skills
- Teamwork
Location
- San Mateo, California
Work Type
- Full-time
Experience Level
- Entry level
- 0-2 years relevant work experience Required
- 2-4 years Preferred
Education Level
- Bachelor's Degree Required
- Master's Degree Preferred
About the Company
- Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society.
- Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment.
- We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
- Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers.
- Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance.
- With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.
Equal Opportunity
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.