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About the Role
This position is responsible for operating radiotelephone, communication equipment, video observation equipment, and computer data entry software to efficiently relay information and dispatch personnel in emergency and non-emergency situations. The role involves receiving calls, monitoring equipment, and logging transactions into a software database, with potential for public interaction.
Responsibilities
- Operates communications equipment in dispatching and directing units of a multi-unit security department.
- Monitors activities and calls for service to provide efficient and timely response.
- Receives telephone/radio calls from students, faculty, staff, and the general public, directing them to appropriate personnel.
- Maintains records of security department activities and client information.
- May be required to drive or utilize a Department vehicle to maintain coverage or during emergencies.
Requirements
- Graduation from high school or possession of a high school equivalency diploma.
- One (1) year of multi-unit dispatching experience in the operation of a two-way radio or a telephone communication center.
- Completion of sixty (60) semester hours at a regionally accredited or New York State registered two (2) or four (4) year college or university may substitute for one year of required experience.
- Possession of a valid New York State Driver's License at time of appointment and throughout employment.
- Ability to demonstrate awareness and sensitivity towards promoting an inclusive and diverse learning environment.
- Physically capable of performing the essential functions of the position with or without reasonable accommodation.
Skills
- Operation of radiotelephone and related communication equipment.
- Operation of video observation equipment.
- Computer data entry software.
- Effective oral and written communication.
- Clear enunciation in a calm, well-modulated voice.
- Computer use for tracking incidents and Officers, including video equipment.
- Following oral and written instructions.
- Establishing and maintaining effective working relationships.
- Good judgment.
- Dependability.
- Courtesy.
- Good hearing.
- Awareness and sensitivity towards promoting an inclusive and diverse learning environment.
- Knowledge of general educational methods and theory.
- Knowledge of curriculum development.
- Knowledge of vocational training needs of business and industry.
- Skill in educational coordination and management.
- Ability to motivate and direct the work of others.
- Ability to get along well with others.
- Sound professional judgment.
- Initiative and resourcefulness.
Location
- Williamsville, NY
Work Type
- Part-time
Experience Level
- 1 year of dispatching experience
Education Level
- High school diploma or equivalent
- 60 semester hours of college credit
Salary/Compensations
- $18.93 Hourly
About the Company
- SUNY Erie Community College's mission is to offer quality education and expose students to a diverse range of cultures, experiences, and expertise.
- The college values diversity and encourages applicants from all backgrounds.
Equal Opportunity
- SUNY Erie Community College does not discriminate in admission, employment, or administration of policies and programs on the basis of race, color, religion, national origin, age, sex, gender, gender expression, gender identity, pregnancy, disability, sexual orientation, familial status, military status, domestic violence victim status, predisposing genetic characteristics, veteran status, criminal conviction, or any other characteristics protected by law.
- Retaliation against individuals who file complaints, serve as witnesses, or assist or participate in investigations is strictly prohibited.