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About the Role
As the Driver Operations Manager, you will be in charge of growing and retaining our driver supply for our US operations. Quick wits, problem-solving, and a team-first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact through the growth and optimization of the driver population on the Lalamove platform.
Responsibilities
- Manage driver acquisition and onboarding to maintain a healthy and efficient process across all vehicle types.
- Drive communications, training, online community, and engagement activities to build trust and loyalty with US driver-partners.
- Identify, build, and enforce Standard Operating Procedures and Policies to support driver activity and prevent issues.
- Track team efficiency and service quality, deploying corrective or improvement actions.
- Hire, onboard, and train a team of driver operations associates.
- Identify, build, and enforce standard operating procedures to manage supply teams effectively.
Requirements
- Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment.
- Team management experience with at least 3 direct reports.
- Experience in managing complex, cross-functional projects.
- Knowledge and understanding of mobile and web technologies.
- Positive, open-minded, and result-oriented with strong business acumen.
- Good command of both written and spoken English.
Skills
- Leadership skills
- Strong sense of prioritization
- Structured mindset
- Strong integrity
- Data-driven decision making
- Strong communication skills
Location
- US
Work Type
- Full-time
Experience Level
- 8+ years of operational/leadership experience
- 3+ years of team management experience
Education Level
- Degree holder
Salary/Compensations
- $120,000 - $140,000 a year
About the Company
- At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world.
Equal Opportunity
- Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.us/en-us/candidate-privacy-notice