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About the Role
As a Senior IT Technician, Privileged IT Access Service, you will play a key role in providing advanced, personalized, and confidential technology support to a targeted group of users operating in critical and strategic environments. You will proactively provide users with hands-on support, both remotely and on-site, while acting as a trusted technology advisor to maximize their productivity and peace of mind, as well as the security and continuity of their operations.
Responsibilities
- Handle requests received through the dedicated phone line and quickly provide appropriate technical solutions.
- Support users in adopting and making optimal use of IT tools, including during onboarding.
- Provide support in offices, at events, in IT areas or at any other location as required.
- Collaborate with infrastructure, security and application teams to accelerate incident resolution.
- Act as the primary point of contact, provide personalized follow-up and document interventions.
- Serve as a technical resource for colleagues and contribute to knowledge sharing.
- Recommend improvements to processes, ways of working and the user experience.
- Coordinate with related teams on complex or high-priority requests.
Requirements
- Has a minimum of five years of relevant experience in information technology.
- Has advanced experience in Level 2 or Level 3 troubleshooting, access management, IT security and equipment configuration.
- Has a strong command of the analytical processes required to resolve complex, new or unprecedented situations.
- Is able to positively influence the effectiveness of their team and related teams.
- Demonstrates autonomy, teamwork, technological curiosity and a commitment to continuous learning.
- Has an advanced level of proficiency in both French and English.
- Has significant customer service experience, particularly in high-touch or strategic support environments.
- A valid driver’s licence and access to a vehicle are required.
- Travel within Canada or internationally may be required.
Skills
- Windows
- macOS
- iOS
- Android
- Microsoft 365
- Teams
- SharePoint
- Bloomberg
- Specialized platforms
- Financial sector
- Financial markets
- Trading environments
Location
- Montreal
- Quebec
- Vancouver
- Toronto
Work Type
- Hybrid
- Remote
- On-site
Experience Level
- Senior
- Level 2 or Level 3 troubleshooting
- Five years of relevant experience
Salary/Compensations
- $66,862 - $96,093
About the Company
- iA Financial Group is the strength of a company with a human side, with its over 8,000 employees.
- Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
- With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States.
- The secret to our success? Investing in you, one person at a time.
- For over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
- At iA, we’re invested in you.
Equal Opportunity
- At iA Financial Group, we support and celebrate diversity.
- We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
- Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.