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About the Role

The Senior Manager, Supply Chain Operations oversees the logistics operations of London Health Sciences Centre (LHSC), ensuring the seamless flow of equipment and supplies into the hospitals. This role involves strategic planning, collaboration with various departments, and managing hospital staff recruitment, training, and supervision.

Responsibilities

Strategic management of all supply chain functions including Logistics, Shipping/Receiving, Warehousing, Distribution, and Purchasing.
Full oversight of Just-In-Time (Stockless) supply chain and hospital relationship with the 3PL provider.
Build strong relationships with LHSC stakeholders to ensure MMC alignment with hospital initiatives.
Maintain high customer service levels and KPIs, presenting information at monthly/quarterly reviews.
Manage escalation and follow-up for critical backorders, recalls, and other disruptions.
Ensure annual Par-Review of JIT department supply carts is completed.
Keep inventory systems up-to-date and achieve a high level of accuracy.
Oversee cycle counting and year-end inventory processes.
Ensure alignment of pandemic supply strategy with MMC and LHSC.
Coordinate and participate in LHSC on-call schedule.
Act as a primary logistics contact and problem solver for emergencies, hospital codes, and pandemic response.
Lead weekly huddles with Supervisors and in-hospital teams to ensure customer/hospital priorities are met.
Comply with all MMC and LHSC Human Resources protocols, regulatory bodies’ requirements, the Collective Agreement, and accrediting agencies.
Recruit, coach, mentor, evaluate, and manage staff performance and development.
Participate in Human Resource planning, discipline, and labor management activities.
Oversee LHSC payroll and procedures, and approve where required.
Demonstrate and promote MMC and LHSC culture, values, and management philosophy.
Build collaborative relationships with customers and employees.
Coach/mentor MMC Supervisors, SMC's, and in-hospital teams.
Set high standards of excellence, leading by example, clarifying roles and responsibilities, providing clear directions and priorities, monitoring and celebrating progress and achievement.
Maintain cost control in accordance with MMC and LHSC budget and participate in the budget process and variance analysis.
Manage operations budget and inventory.
Establish and maintain effective working relationships with hospital department managers, executive leadership, patients, contractors, suppliers, and the community.
Foster a “Customer-Centric” culture within the department.
Actively participate in the LHSC Health and Safety Program.
Ensure prompt investigation of all incidents/accidents/hazardous conditions, timely report submission, and implementation of corrective actions.

Requirements

Post-secondary degree in business or supply chain related field.
6-8 years management experience in a supply chain related field (Hospital, Warehousing, CPG).
3-5 years people leadership experience with 3+ direct reports, 20+ indirect.
Ability to travel to Mohawk Medbuy offices if required.
Proof of full COVID-19 vaccination required as a condition of employment.

Skills

Supply Chain Management
Logistics
Shipping/Receiving
Warehousing
Distribution
Purchasing
Just-In-Time (Stockless) supply chain management
3PL provider relationship management
Stakeholder relationship management
Customer service level and KPI management
Backorder and recall management
Inventory management
Cycle counting
Pandemic supply strategy alignment
Emergency response coordination
Human Resources management
Payroll management
Leadership
Team management
Budget management
Cost control
Customer satisfaction
Health and Safety program participation
Continuous improvement
LEAN processes
Materials management software (Meditech, SAP, Allscripts, or other)

Location

London, ON

Work Type

Onsite
Full-time

Experience Level

Senior
Management

Education Level

Post-secondary degree

Salary/Compensations

$110,729 - $121,793

Benefits

Healthcare of Ontario Pension Plan (HOOPP)
Comprehensive benefits package

About the Company

Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization supporting hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations.
MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment), and nutrition solutions.
Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay, and accounts payable.
With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social, and governance best practices.
MMC has offices in Burlington, ON, Toronto, Oakville, Thunder Bay, Kingston, Brantford, London, and Chatham, and a distribution centre in Oakville.

Equal Opportunity

At MMC, people remain at the center of our hiring process. We may use artificial intelligence (AI) tools to support certain aspects of recruitment, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are designed to assist our recruitment team and do not replace human judgment or decision-making. Every candidate is reviewed and evaluated by qualified individuals, and all hiring decisions involve meaningful human oversight. We take steps to help ensure our use of AI is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required.
Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).