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About the Role
The PMO Specialist is the operational backbone of RELEX’s Global Project Management Office. This role owns the setup, maintenance, and lifecycle administration of customer project infrastructure across our core delivery toolchain — primarily Jira, OpenAir, and Smartsheet — enabling project managers, consultants, and delivery leaders to operate efficiently from project kick-off through to continuous service handover. Acting as the primary support interface for delivery teams globally, the PMO Specialist resolves tooling requests, maintains data integrity across systems, and drives process improvements to reduce manual overhead at scale.
Responsibilities
- Set up and maintain Jira projects (organizations, access, SLAs, automations) and OpenAir projects (resources, hierarchies, hour transfers)
- Keep Smartsheet in sync with Jira and OpenAir
- Execute customer re-namings and transitions across all systems with AR and BI
- Support project creation at kick-off and closure at go-live, including handover to Support
- Maintain project templates and manage partner PM access to OpenAir
- Set up ticket routing and automation for hybrid implementation/support handovers
- First-line response in #help-global-pmo, triaging tooling and system requests
- Guide requesters on PMO scope, escalation paths, and the right forms/portals
- Collaborate with AR, BI, Support, and Partner Success on multi-system issues
- Implement Jira automations to reduce manual work and contribute to the PMO automation roadmap
- Maintain process documentation and knowledge base articles as priorities evolve
Requirements
- 2+ years of experience in a systems administration, PMO support, project coordination, or operations role
- Strong proficiency with Jira — project configuration, service desks, automation rules, and user/organization management preferred
- Demonstrated ability to maintain data integrity across multiple systems simultaneously
- Excellent attention to detail and a methodical approach to high-volume, process-driven work
- Clear, professional written communication in English — able to guide stakeholders to the right process or resource efficiently
- Service mindset: responsive, thorough, and committed to quality across a high volume of requests
- Adaptability and comfort working in an evolving environment – able to adjust priorities, learn new systems and process quickly, and translate changing organization needs into practical ways of working
Skills
- Jira
- OpenAir
- Smartsheet
- Claude
- ChatGPT
- AI tools
- SaaS
- Professional services
- Jira automation rules
- Advanced workflows
- Jira Service Management administration
- Process mapping
- Automation opportunities
Experience Level
- 2+ years of experience
Benefits
- Flexibility in how and where you work
- Room to thrive in a fast-growing global company with a good market position
- Practical benefits that support work, family, wellness, and everyday life
- Annual leave
- Diverse, inclusive, and supportive work culture
- Work that meaningfully reduces waste and improves sustainability
- Ownership, autonomy and flat hierarchies
- Two paid volunteering days each year
About the Company
- RELEX Solutions is a fast-growing Finnish software provider for retail and CPG planning processes.
- We help make our customers being faster, more effective and more affordable.
- At RELEX, not only the optimization of trade is our top priority, but also our employees.
- We are a global community of different cultures, voices, and experiences.
- We celebrate what makes us unique and connect through what we share, in an authentic and safe environment.
- Together we shape the future, and each other.