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About the Role
The Integrated Support Care Manager provides integrated care management services to patients using a harm reduction approach to address psychosocial barriers to care. This role involves coordination of care, psychoeducation, casework counseling, linkage to community supports, referral follow-up, and maintaining communication with patients and care teams.
Responsibilities
- Complete care management intakes and support MAT addiction programs
- Develop, implement, and monitor individualized patient care plans
- Establish linkages and refer patients to internal and external support services; provide follow-up on referrals
- Complete patient Recovery Support Plans and Crisis Plans as appropriate
- Communicate and collaborate effectively with patients and interdisciplinary care teams, including providers
- Provide Naloxone training to patients and staff
- Conduct and/or support HIV testing and ensure linkage to appropriate services and follow-up
- Participate in case conferencing with care teams
- Maintain accurate, current case records and complete required documentation and reports in a timely manner
- Demonstrate knowledge of stages of change, substance use disorders, HIV, HCV, and other co-occurring conditions
- Empower, educate, and link patients to HIV, HCV, and STI testing and treatment, PrEP, substance use services, and primary care
- Participate in ongoing training to enhance professional skills and patient care
- Support quality improvement initiatives and perform other duties as assigned
Requirements
- Ability to communicate in English, both orally and in writing
- Experience in health or social services
- Knowledge of the geographic community served and available resources
- Maintains a customer service level commensurate with the expectations of the Mission Statement
- Ability to collaborate with other members of Hudson River HealthCare to maintain high-quality standards and achieve client satisfaction
- Possesses the emotional, mental, and physical capability to perform duties and demonstrates a strong commitment to achieving goals
- Demonstrates initiative, enthusiasm, creativity, and strong verbal and written communication skills
- Ability to organize work effectively, accept and utilize guidance, and work cooperatively
- Possesses flexibility, cultural sensitivity, and the ability to maintain confidentiality
Skills
- Communication (oral and written)
- Customer service
- Collaboration
- Organization
- Flexibility
- Cultural sensitivity
- Confidentiality
- Harm reduction approach
- Coordination of care
- Psychoeducation
- Casework counseling
- Linkage to community supports
- Referral follow-up
- HIV
- Substance Use
- Hepatitis C
- Mental health
- Chronic conditions
- Naloxone training
- HIV testing
- Stages of change
- Substance use disorders
- HCV
- STI testing and treatment
- PrEP
- Primary care
Location
- Monticello
Work Type
- Full-Time
Experience Level
- Minimum Education: High School Diploma or GED
- Preferred Education: Associate degree and/or Certified Recovery Peer Advocate (CRPA)
Education Level
- High School Diploma or GED
- Associate degree
- Certified Recovery Peer Advocate (CRPA)
Salary/Compensations
- $23.00 - $26.37 per hour
- $1,500 Sign-On Bonus for Eligible External Applicants – Terms and Conditions Apply.
Benefits
- Medical, Dental and Vision Insurance
- Life and Disability Coverage
- Retirement Savings Plan
- Commuter and Transit Benefits
- Employee Assistance Program (EAP)
- Employee Discount Program
- Professional Development, Education and Loan Assistance Benefit Programs
- Federal and state loan repayment or loan forgiveness programs (HRSA, NHSC)
- Tuition Reimbursement Program
About the Company
- Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable.
- Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County.
- Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community.
- Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 50 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island.
- In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City.
- At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition.
- Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement.
- We celebrate our staff's dedication and person-centered spirit through the Planetree Recognition Awards, which honor innovation, leadership and community spirit.
- We are committed to creating a supportive and collaborative work environment where all team members can thrive.
- Our values of respect, integrity and excellence guide our interactions with patients and colleagues alike, ensuring that everyone receives the care and support they deserve.
- Mission-Driven Work: Be part of a proud network of care that offers high-quality health and social support services to communities in need.
- Professional Growth: We provide opportunities for career advancement and professional development.
- Supportive Environment: Our culture promotes wellness, inclusivity, and recognition, ensuring a supportive and collaborative work environment.
- Community Impact: Make a difference in the lives of individuals and families by providing quality, affordable health care.
- Join us at Sun River Health and be part of an award-winning network of care that has been serving our communities since 1975.
Equal Opportunity
- Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
- Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.