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About the Role
The Senior Housing Case Manager provides leadership and advanced support to agency's housing programs by assisting with data management, training new staff, facilitating team meetings, and ensuring documentation and compliance standards are met. This role supports daily program operations, monitors staff schedules and performance, helps resolve issues, and collaborates with housing leadership to maintain consistent, high-quality service delivery. In this entry-level supervisor role, the Senior Housing Case Manager maintains a caseload, meeting regularly with participants to develop individualized housing plans, coordinate services, link to community supports, and ensure accurate electronic record documentation. The position also provides coverage during staff absences, represents THRIVE in the community, and reports key concerns to program leadership.
Responsibilities
- Assist with collecting and maintaining data in evolve, CAIRS, HMIS and other reporting systems.
- Train new housing case managers.
- Facilitate team meetings to support staff and provide training.
- Work within program budgets.
- Handle day-to-day questions and issues, adhering to agency policies and procedures.
- Review, evaluate, and further develop individualized housing support plans.
- Assist with day-to-day program work by supporting the team with completing assigned tasks.
- Oversee schedules, timecards and assist with completing annual reviews for assigned staff.
- Problem-solve and stay proactive in housing policies, procedures, and documentation.
- Cover for absences and vacancies of case managers to provide consistency of care.
- Provide guidance to other case managers.
- Represent the agency at community meetings.
- Collect data for statistical purposes.
- Report pertinent information concerning illnesses, accidents, untoward events, staff difficulties, and repair needs to the Assistant Director of Housing.
- Meet monthly with each program participant to provide housing case coordination services.
- Develop written housing support plans based on strengths and individualized needs using the “Golden Thread” methodology.
- Link recipients to all services and supports necessary to avoid homelessness.
- Link and refer program participants to needed rehabilitation, behavioral health, primary care, social and employment supports.
- Coordinate treatment with providers.
- Perform problem-solving functions to assist individuals in overcoming obstacles to maintaining stable housing and address Social Determinants of Health needs.
- Maintain electronic health record documentation according to THRIVE policies and procedures.
- Monitor and maintain a high standard of service delivery.
- Maintain client confidentiality.
- Follow agency policies and procedures in all program areas.
- Assist in interviewing, hiring, and training employees.
- Assist in planning, assigning, and directing work.
- Assist in appraising performance.
- Assist in rewarding and disciplining employees.
- Assist in addressing complaints and resolving problems.
Requirements
- Bachelor’s degree in child and family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreational therapy, rehabilitation, social work, sociology, or speech and hearing AND two years’ experience providing direct services to persons with serious mental illness, developmental disabilities, alcohol or substance abuse, co-occurring disorders, or the geriatric population.
- Bachelor’s degree in any of the above fields AND two years’ experience linking persons with serious mental illness, developmental disabilities, alcohol or substance abuse to community services.
- NYS licensure and current registration as an RN with a bachelor’s degree AND two years’ of the above experience.
- A credentialed Alcoholism and Substance Abuse Counselor (CASAC) and two years’ of the above experience.
- Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses.
- A Master’s degree in related fields may substitute for up to one year of experience.
Skills
- Data management
- Training
- Facilitating meetings
- Documentation
- Compliance
- Problem-solving
- Service delivery
- Client coordination
- Community resource linkage
- Electronic record documentation
- Supervision
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry level supervisor
- Two years experience
- Five years experience
Education Level
- Bachelor's degree
- NYS RN licensure
- CASAC credential
- Master's degree
About the Company
- THRIVE