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About the Role
As a Customer Services Coordinator, you will be central to our customer support operations, ensuring customers receive prompt and effective assistance. You will manage customer inquiries regarding warranty and retail support, process requests accurately, and coordinate engineering resources for timely resolutions. This role serves as a key point of contact, communicating with customers, engineers, and internal teams to ensure efficient handling of service requests and to keep customers informed.
Responsibilities
- Manage customer enquiries relating to warranty and retail support
- Process requests accurately
- Coordinate engineering resources to provide timely resolutions
- Act as a key point of contact
- Communicate with customers, engineers and internal teams to ensure service requests are handled efficiently
- Keep customers informed throughout the service process
Requirements
- Customer-focused individual with excellent communication skills
- Positive, professional telephone manner
- Comfortable handling customer enquiries by phone and email
- Ability to manage multiple requests
- Maintain a high level of accuracy when entering and maintaining data
- Ability to work as part of a team
- Confident using own initiative to resolve issues and support customers
- Thrives under pressure
- Strong organisational skills
- Committed to delivering an exceptional customer experience
- Previous experience in a customer service, helpdesk, call centre or service coordination environment
- Experience within the automotive, commercial vehicle or wider motor trade industry
- Experience scheduling engineers, technicians or field-based service teams
- Knowledge of warranty processes or aftersales support activities
- Experience using CRM, service management or customer support systems
- Strong administrative and data entry skills
- Experience handling customer complaints and resolving service issues
Skills
- Communication skills
- Customer service
- Problem-solving
- Data entry
- Organisational skills
- Administrative skills
Location
- Farnborough
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive salary
Benefits
- Pension
- Wellbeing support
- Cycle to work scheme
- Enhanced maternity and paternity benefits
About the Company
- Alexander Dennis's vision is to lead the evolution of sustainable on-road mass transportation and mobility.
- The company designs, delivers, and supports market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected.
- Values include Safety, Quality, Integrity, Accountability, Teamwork, and Sustainability.
Equal Opportunity
- We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.