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Don't guess if your resume is good enough.
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About the Role
Support the daily operations of the spa and wellness facilities, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness, professionalism, and well-being. Assist in leading the spa team, helping to maintain a calm, luxurious environment for members and guests while meeting service and financial targets.
Responsibilities
- Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction
- Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols
- Support recruitment, onboarding, and continuous training of therapists and spa attendants
- Monitor and ensure compliance with all health & safety, hygiene, and licensing standards
- Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities
- Assist the Spa Manager with stock control, supplier liaison, and inventory management
- Help manage guest bookings, treatment schedules, and coordination with reception
- Respond professionally to member and guest feedback or concerns
- Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence
- Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team
Requirements
- Minimum 2–3 years’ experience in a therapist or spa supervisory role
- Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIBTAC, CIDESCO)
- Experience working in a luxury spa, hotel, or private members club setting
- Strong leadership, coaching, and people management skills
- Excellent interpersonal and guest service skills
- Strong organisational and time management abilities
Experience Level
- 2-3 years
Education Level
- NVQ
- ITEC
- CIBTAC
- CIDESCO
Benefits
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- £20 Taxi Contribution for late shifts
- Clothing Allowance
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
About the Company
- Soho House offers competitive compensation packages that feature global benefits and perks.
- Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career