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About the Role
Zendesk is seeking a Commercial Account Executive to drive business growth by expanding existing relationships and acquiring new customers in the Commercial segment. This role involves leading complex sales cycles, championing AI innovation, and building strong relationships with senior leaders to help businesses revolutionize customer and employee engagement with AI-powered solutions.
Responsibilities
- Spearhead new customer acquisition and expand existing partnerships across the Commercial segment.
- Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages.
- Help business leaders understand Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.
- Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles.
- Craft and execute strategic territory plans, using data-driven insights to build a strong pipeline.
- Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes.
- Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives.
- Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
Requirements
- BA/BS degree or equivalent experience required.
- Proven track record in B2B SaaS / AI sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding goals.
- Outstanding communication, negotiation, and presentation skills.
- Ability to ask the right questions and build trust with senior leaders.
- Strong presentation, negotiation, and deal closing skills.
- Self-starter for conducting account research, prospecting, and customer outreach.
- Experience creating and leveraging territory plans.
- A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.
- An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.
- Willingness to travel to customer locations as needed.
Skills
- B2B SaaS Sales
- AI Sales
- Consultative Selling
- Communication
- Negotiation
- Presentation
- Strategic Planning
- Territory Management
- Salesforce
- Clari
- Gong
- Analytics Platforms (Tableau/Looker)
- Customer Experience (CX) software
- Employee Experience (EX) software
Location
- Remote
- Onsite
Work Type
- Hybrid
Experience Level
- Mid-market
- Complex deal cycles
Education Level
- BA/BS degree or equivalent experience
About the Company
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
- Zendesk believes in offering our people a fulfilling and inclusive experience.
- Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Equal Opportunity
- As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
- Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- We are an AA/EEO/Veterans/Disabled employer.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.