Head of Marketing & Communications Europe at Richemont | BE, DE | Rezi

Head of Marketing & Communications Europe at Richemont

Head of Marketing & Communications Europe

Richemont · BE, DE

1 weeks ago

Head of Marketing & Communications Europe

Richemont · BE, DE

12 days ago
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About the Role

Responsible for steering and executing the regional Marketing & Communications strategy to enhance brand equity, accelerate client acquisition, and drive long-term client loyalty with a central focus on the internal boutique network. Overseeing CRM, VM, local PR & Media as well as events and digital marketing activities, this role ensures brand consistency while reinforcing the Maison’s exclusivity, enhances brand reputation, and spotlights A. Lange & Söhne’s unique fine watchmaking heritage and distinct competitive edge across the European market.

Responsibilities

  • Localize brand strategies, adapting and implementing global brand marketing strategies at the local level, with a primary focus on areas hosting A. Lange & Söhne boutiques, ensuring strict alignment with global guidelines.
  • Assess the brand's unique selling points within the local market, identify growth opportunities, and leverage regional nuances to tailor execution.
  • Oversee the regional implementation of global marketing campaigns and product launches, guiding the team and coordinating cross-functional execution to meet regional campaign objectives.
  • Define and monitor key performance indicators (KPIs) for all marketing activities, evaluate results, and continuously optimize performance based on insights.
  • Conduct continuous research on current regional trends and communication channel developments to improve marketing strategy implementation.
  • Localize and execute global CRM strategies to effectively lead prospects through funnels.
  • Ensure strong integration of the CRM perspective and client experience dimension with the local brand strategy.
  • Monitor CRM KPIs and CE dashboard.
  • Drive the development of internal visual merchandising capabilities across the market, especially within boutiques, with the support of the VM manager.
  • Connect VM manager with Retail Operations Director to seamlessly translate global visual merchandising directives into local boutique implementations.
  • Empower the Event manager to develop events and activations that leverage HQ strategy, concepts and toolkits and translate them into bespoke, on-brand and region-specific client experiences.
  • Assist the Event manager in event execution by facilitating relationships with external event agencies, sponsors and other key stakeholders.
  • Enable the PR and Media manager to selectively build and nurture partnerships with key industry opinion leaders, journalists, media, agencies and watch communities, focusing on the country/cities where internal boutiques are located.
  • Regularly monitor and evaluate editorial performance and press coverage.
  • Anticipate potential brand social media crisis and adhere strictly to brand guidelines.
  • Support the PR and Media manager in designing, executing and optimizing the media plan.
  • Regularly track, review and report communication activities & results.
  • Maintain strong awareness of competitors’ media, PR, product positioning and launch activities.
  • Monitor and control the communication budget.
  • Embody and exemplify the core values of A. Lange & Söhne in all day-to-day operations and interactions.
  • Deeply understand the brand DNA, mission, originality, and unique positioning.
  • Constantly foster creativity and differentiation to enhance brand equity.
  • Establish relationships built on trust and facilitate seamless collaboration with the HQ marketing team, local Retail and Merchandising teams.
  • Facilitate round-table discussions, promote best-practice sharing, establish collective objectives & rewards, and foster team cohesion.
  • Empower and guide the team with clear strategic direction, well-defined roles, structured processes and measurable metrics.
  • Offer robust onboarding, coaching and continuous training.
  • Retain and develop high-performing talent through organizational alignment, career mobility opportunities, promotions and structured leave/ re-integration management.
  • Maintain detailed performance documentation and conduct regular check-ins and manage the annual evaluation process for direct reports.
  • Actively participate in recruiting marketing team members and partner closely with HR on talent processes.
  • Proactively manage team dynamics, preventing and resolving unproductive internal conflict or tension to maintain a positive, high-performing environment.
  • Collaborate with HR and HQ team to ensure equitable remuneration policies.

Requirements

  • Minimum 8-10 years in a leading Marketing and/or Communications role, preferably within an international luxury environment.
  • Profound understanding of luxury codes and the expectations of high-net-worth individuals, ideally within the watch industry.
  • Possesses an established network of Luxury Media and other relevant stakeholders in the region.
  • Familiarity with digital/social media strategy development and execution.
  • Excellent communication and presentation skills.
  • Strong intercultural understanding.
  • Mature leadership capabilities.
  • Able to work independently.
  • Dynamic, pro-active, thorough thinking, accountable, detail-oriented, committed and stress-resistant.
  • Fluent in English (written and spoken).
  • German is a plus.
  • Additional languages, e.g. French, are an advantage.
  • Very good command of Office tools.
  • Application documents, including a cover letter and salary expectations, are required.

Skills

  • Marketing Strategy
  • Communications Strategy
  • Brand Equity Enhancement
  • Client Acquisition
  • Client Loyalty
  • CRM
  • Visual Merchandising (VM)
  • Public Relations (PR)
  • Media Relations
  • Events Management
  • Digital Marketing
  • Market Analysis
  • Campaign Implementation
  • Performance Monitoring
  • Market Research
  • Trend Awareness
  • Client Experience (CE)
  • Team Management
  • Leadership
  • Talent Retention
  • Performance Management
  • Conflict Resolution
  • Pay Equity Governance
  • Digital/Social Media Strategy

Location

  • Berlin

Work Type

  • Full-time
  • Hybrid

Experience Level

  • 8-10 years

Salary/Compensations

  • Attractive and above-tariff remuneration
  • Including 13th salary
  • Bonus

Benefits

  • €50 shopping voucher per month
  • Modern workplace in the heart of Berlin
  • Flexible working time models
  • Sabbaticals
  • Option to work from home
  • Ergonomic workplaces
  • Monthly health allowance
  • Job bike
  • Monthly support of €100 for daycare costs per child
  • Individual offers to help balance work and family
  • Various development opportunities (coaching, face-to-face courses, online platforms)
  • Extensive onboarding
  • Strong team-spirit

About the Company

  • Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector.
  • Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition.
  • What we expect from our watches, we expect from us: Never stand still.
  • Join a company rich in tradition: Regional excellence at A. Lange & Söhne and international collaboration with the Richemont Group enrich your daily work experience.
  • Expect a stimulating role within a modern Maison of the Richemont Group.
  • Become part of our A. Lange & Söhne success story and leave your mark.
  • Enrich a team that passionately and with a strong sense of community carries the work of Ferdinand A. Lange into the future - true to our motto 'Never stand still'.

Equal Opportunity

  • Be part of a strong team that values equality and collaboration.