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About the Role
We are seeking a driven and detail-oriented Credit Controller to join our fast-paced global organization. This role is crucial for protecting the business by ensuring timely collections, reducing risk, and nurturing strong client relationships. You will engage with clients on overdue invoices, support internal teams, monitor customer accounts, investigate discrepancies, report on debt, and refine credit control processes. You will also collaborate with the Credit Manager on litigation preparation, credit risk identification, and credit limit monitoring, while also approving client refunds and supporting Accounts Receivable activities.
Responsibilities
- Engage with clients regarding overdue invoices via phone and email
- Support internal teams with related queries
- Take ownership of monitoring customer accounts
- Investigate discrepancies
- Report on debt positions
- Help refine existing credit control processes
- Work closely with the Credit Manager on litigation preparation
- Work closely with the Credit Manager on credit risk identification
- Work closely with the Credit Manager on credit limit monitoring
- Approve client refunds
- Support Accounts Receivable activities
- Contribute to broader team projects
Requirements
- At least 3 years of credit control experience
- Minimum 2 years Dynamics System Experience
- A collaborative, team-focused approach
- Strong Excel skills, including V-Lookups and Pivot Tables
- Excellent problem-solving skills
- Ability to investigate account queries thoroughly
- Experience managing overdue debt
- Experience monitoring credit risk
- Ability to work efficiently under pressure
- Passion for delivering great customer experiences while ensuring payments are collected in line with agreed terms
Skills
- Credit Control
- Client Relationship Management
- Communication (Phone and Email)
- Account Monitoring
- Discrepancy Investigation
- Debt Reporting
- Process Refinement
- Litigation Preparation Support
- Credit Risk Identification
- Credit Limit Monitoring
- Client Refund Approval
- Accounts Receivable Support
- Problem-Solving
- Excel (V-Lookups, Pivot Tables)
- Dynamics System Experience
Location
- Global
Work Type
- Full-time
Experience Level
- 3+ years credit control experience
Benefits
- Exclusive Travel Discounts
- Career Development Opportunities
- Training and Support
- Vibrant Culture & Industry-Renowned Social Events
- Active Hour for Fitness/Wellness
- Comprehensive Health Cash Plan (Dental, Optical, Chiropractic)
- Monthly Health & Wellbeing Challenges
- Financial Wellbeing Support (Mortgage Advice, Financial Guidance, Money Coaching)
- Company-Matched Charitable Donations
- Excellent Pension Scheme
- Share Options
- Electric Vehicle Scheme
- Variety of Salary Sacrifice Benefits
About the Company
- Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally.
- Has over thirty brands under its family tree and headquarters in more than twenty countries.
- Has been voted a ‘Great Place to Work’ for the past 12 years, including Best Workplaces for Wellbeing and Best Workplaces for Women.
- Operates with the philosophy of prioritizing its people.
- Driven by the purpose to open up the world for those who want to see.
Equal Opportunity
- Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
- Values an inclusive and supportive workplace which reflects the diversity of our society.
- Welcomes accommodation requests to help make our hiring and onboarding experience as accessible as possible.
- Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.