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About the Role
Soon, you'll land a role where you’re encouraged to share your passion for travel and open up the world for our customers. The atmosphere is warm, welcoming, and rewards the bold and brave. Leave your ego at the door and bring along your drive, determination, and resilience. You might hit some bumps along the way, but you'll have the full support of your team. So buckle up and read on… your next adventure awaits!
Responsibilities
- As an Assistant Manager, you'll take charge of driving sales, motivating the team, and helping manage day-to-day operations.
- You’ll be second in command and work closely with the Team Manager to hit key KPIs and lead the team to success.
- Inspire, encourage, and support your team members to perform at their best.
- Foster collaboration and a positive work environment.
- Ensure your team meets and exceeds sales targets, while also setting the example with your own performance.
- Handle scheduling, managing team workflows, and overseeing the daily operations to keep everything running smoothly.
- Balance multiple responsibilities, from handling customer inquiries and creating itineraries to training and mentoring your team.
- Resolve customer issues or help your team overcome challenges.
- Assist your team in building dream trips for customers, while also ensuring high-quality service and attention to detail.
- Lead by example by using your travel expertise to make perfect recommendations from a range of options, including flights, accommodation, cruises, tours, insurance, and more.
- Help ensure that your team delivers exceptional customer service, making each customer feel welcomed, valued, and well taken care of.
- Act as a mentor to your team, guiding them to be trusted advisors to customers, showing both professionalism and genuine care.
Requirements
- Proven track record of strong and consistent transfers.
- Minimum of 6 months' Travel Consultant experience.
- Strong leadership abilities with the ability to work under pressure and shoulder extra responsibilities alongside your day-to-day consultant role.
Skills
- Sales-focused leadership
- Team motivation
- Organization and efficiency
- Multitasking
- Problem-solving
- Customer service
- Travel expertise
- Mentoring
Experience Level
- Assistant Manager
Salary/Compensations
- Starting retainer of £26,000 (commission model is uncapped)
Benefits
- Base wage plus uncapped incentives
- Industry travel discounts
- Sponsored ‘Familiarisation Trips’
- Career growth support
- Reward & Recognition events
- Health Cash Plan
- One hour per week dedicated to activity or wellbeing
- Company-matched charitable giving
- Excellent pension scheme
- Electric Vehicle Scheme
- Share scheme
- Several other salary sacrifice benefits
About the Company
- Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
- We value an inclusive and supportive workplace which reflects the diversity of our society.
Equal Opportunity
- We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk