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About the Role
The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. The CES is responsible for retaining existing contract revenue within existing buying centers and supporting new sales into these accounts. The role requires liaising with internal teams to ensure client business needs are met to support renewals and developing and driving successful renewals to ensure a strong revenue base for Dow Jones. Success will be measured by the retention rates of the CES's assigned accounts.
Responsibilities
- Owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan.
- Providing a monthly report to manager highlighting high risk renewal accounts and strategies to turn them around.
- Ensuring appropriate customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports.
- Overseeing the overall renewal lifecycle, including pricing, contracting, invoicing, and client support.
- Supporting new sales into existing accounts to ensure maximum customer ROI with DJ.
- Developing good account understanding, identifying business groups deriving value from DJ services, and understanding clients’ business/industry, competitor solutions, and current/developing needs.
- Understanding how clients derive value from DJ services/products and identifying key stakeholders.
- Serving as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
- Identifying opportunities for increased revenue within accounts (up-selling and cross-selling) and collaborating with the sales team.
- Maintaining accurate and appropriate client records within the Company’s systems.
Requirements
- Min 2-4 years of proven success in customer engagement or sales.
- Exceptional written and verbal communication skills.
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
- Excellent project management and organizational skills with a keen attention to detail.
- Proficient in Microsoft Office suite & Google Drive.
- Bachelor’s degree or equivalent experience.
- Proficiency in English, French and German.
Skills
- Customer engagement
- Sales
- Written communication
- Verbal communication
- Multi-tasking
- Adherence to deadlines
- Project management
- Organizational skills
- Attention to detail
- Microsoft Office suite
- Google Drive
- English proficiency
- French proficiency
- German proficiency
Location
- London
Work Type
- Full-time
Experience Level
- 2-4 years
Education Level
- Bachelor's degree or equivalent experience
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Education Benefits
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
About the Company
- Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events.
- Dow Jones has produced unrivalled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally.
- It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.
- Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
- We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
- Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.