Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Platform Support Analyst III - File Transfer Services role.

Rezi rewrites your resume against Moneris's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Platform Support Analyst III - File Transfer Services posting at Moneris — free, in seconds.

About the Role

The position is responsible for building, developing, and supporting Managed File Transfer (MFT) solutions. As an experienced member of the team responsible for MFT technical operations, you will oversee Moneris MFT platforms responsible for all inbound and outbound file transfers. This includes participation in 24/7 technical and business support, and investigation and remediation of technical platform issues in collaboration with incident management, software development, and other technology teams.

Responsibilities

Provide both active and on call 24x7 production support.
Investigate production issues managing through to resolution independently and in collaboration with incident management teams.
Manage routine and complex issues with limited or no support, escalating to senior resources or manager only when needed.
Lead infrastructure and other application support teams to diagnose, troubleshoot, and resolve complex support issues beyond the immediate application code and server infrastructure.
Solve immediate MFT application problems through configuration changes, data modification, server commands, or other methods.
Complete a variety of documented and ad-hoc solution options independently.
Help identify code problems and assist developers in resolution for more complex application issues.
Schedule and complete MFT platform implementations including code deployments, configuration, and scripting/execution tasks.
Work with change management, platform management, and the development teams to manage impacts and communication.
Perform deployments of all complexities.
Install, test, and deploy application server software and related components to support platform evolution and application changes.
Lead projects to perform infrastructure (including application certificates) and application server software upgrades/patching to keep currency up.
Create and install scripts, support programs, monitoring utilities, and other auxiliary software to monitor or improve the operations of application software.
Implement disaster recovery procedures.
Identify opportunities to improve procedures and reduce potential for downtime.
Create process and troubleshooting documentation in the support knowledge base, including disaster recovery plans.

Requirements

Minimum of 3 years of experience supporting and managing both in-house-built and vendor applications.
Minimum of 1+ years of experience in enterprise Managed File Transfer solutions such as FORTRA GoAnywhere MFT, IBM B2B Integrator/File Gateway, Axway Managed File Transfer.
Proficiency in basic operation of Linux and Windows operating systems through education, certifications, and work experience.
Basic knowledge of TCP/IP networking and network infrastructure components.
Knowledge of SCP/SFTP/HTTPS and NDM protocols.
Basic knowledge of MSSQL Databases and creating/executing SQL commands.
Proficiency in multiple scripting languages, including Shell script, PowerShell, Python, or others.
Experience with application and system monitoring tools, including building of custom modules and adapters.

Skills

Managed File Transfer (MFT)
Linux
Windows
TCP/IP networking
SCP/SFTP/HTTPS
NDM protocols
MSSQL Databases
SQL commands
Shell script
PowerShell
Python
Application and system monitoring tools

Location

Toronto
Hybrid

Work Type

Hybrid

Experience Level

3+ years of experience supporting and managing applications
1+ years of experience in enterprise Managed File Transfer solutions

Education Level

Degree or diploma in information technology, system administration, information systems management, or similar disciplines and equivalent work experience.

Salary/Compensations

$84,000 to $113,000

Benefits

Comprehensive Total Rewards Program
Performance-based bonuses
Flexible benefits starting from day one
Choice of a health spending account (HSA) or personal spending account (PSA)
Retirement planning support
Profit-sharing programs including company match
Defined contribution pension plan
Growth & development opportunities
Unlimited access to Coursera
Mentorship programs
Internal gig marketplace
Holistic wellness support
Employee & Family Assistance Program
24/7 virtual healthcare
Workplace wellness initiatives
Flexibility that works for you
Hybrid work arrangements
Work from Abroad program
Paid time off programs
Recognition and rewards
Company-wide recognition programs
Exclusive banking perks from RBC & BMO
Access to great employee discounts

About the Company

Moneris is a company that believes in empowering employees to succeed—personally and professionally.
Moneris offers resources, opportunities, and an inclusive environment that supports development and career growth.

Equal Opportunity

We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted.
At Moneris, we believe candidates bring experience to their work in many ways.
We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.