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About the Role
As a Customer Service Advisor, you will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. Our training program will prepare you to communicate successfully with guests and provide you with the skills and confidence to be exceptional. We will help you become an expert on our products, services, and company knowledge.
Responsibilities
- Present oil change options and additional services to customers.
- Communicate successfully with guests.
- Become an expert on products, services, and company knowledge.
- Suggest additional services to guests based on inspection and/or manufacturer and Valvoline recommendations.
- Interact with people face-to-face.
- Be a top-side technician cross-trained.
Requirements
- Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations.
- Effective interpersonal and oral communication skills.
- Interacting with people face-to-face.
- Eagerness to learn and grow.
- Occasionally lift up to 50 pounds.
- Willing to be top-side technician cross-trained.
- Have full mobility and can work with your hands above your head.
- Can stand for extended periods of time and climb stairs.
- Comfortable working in a non-climate-controlled environment.
- Ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
- English fluency in reading, writing, and speaking.
Skills
- Product knowledge
- Service knowledge
- Interpersonal skills
- Oral communication skills
- Customer service
Location
- 206 W Genesee St, Fayetteville NY 13066
Work Type
- Full-time
Experience Level
- No previous automotive experience is required
Education Level
- Tuition and certification assistance
- Access to a FREE online university
Salary/Compensations
- $19 per hour
Benefits
- Competitive weekly pay
- Paid on-the-job training
- Flexible work schedule: No late evenings or holidays
- Paid time off (PTO), and holiday pay
- Company provided uniforms and tools
- Tuition and certification assistance
- Access to a FREE online university
- Medical and prescription drug coverage – with Health Savings Account contributions
- Dental, vision, and 401(k) retirement savings plans – 100% match up to 5%
- We promote from within
- Back-up Child and Elder Care
- 50% discount on Valvoline Instant Oil Change (VIOC) automotive services
About the Company
- At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority.
- At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless!
- With an award-winning training program, commitment to safety, and fair and honest values, we’re here to help you reach every milestone.
Equal Opportunity
- Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
- The Company endeavors to make its recruitment process accessible to any and all users.
- Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.
- Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process.