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About the Role

The Senior Director Sales & Customer Support is responsible for driving growth, customer retention, customer experience, and strategic direction of Ryder's mobile maintenance business. This role provides leadership for business development, sales, account management, customer success, customer support operations, and strategic customer partnerships, aiming to accelerate revenue growth, increase market penetration, strengthen customer loyalty, and maximize customer lifetime value.

Responsibilities

Develop and execute the strategic sales plan for the Mobile Maintenance business to achieve revenue, profitability, and market share objectives.
Lead national business development efforts focused on new customer acquisition and strategic account expansion.
Establish sales objectives, forecasting processes, pipeline management disciplines, and performance metrics.
Evaluate emerging market opportunities, competitive threats, and industry trends to support growth initiatives.
Ensure execution of commercial strategies that maximize revenue generation and customer retention.
Develop and lead customer success strategies designed to improve customer retention, utilization, and long-term customer value.
Lead customer engagement initiatives that strengthen customer relationships and improve satisfaction.
Partner with Operations leadership to ensure service delivery aligns with customer expectations.
Drive initiatives that improve retention rates and recurring revenue performance.
Recruit, develop, coach, and lead a high-performing sales and customer support organization.
Establish performance expectations and accountability measures aligned with business objectives.
Drive talent development, succession planning, and leadership capability building.
Create a high-performance culture focused on customer outcomes, growth, and accountability.
Lead organizational effectiveness initiatives that support business expansion.
Oversee customer support teams responsible for customer inquiries, issue resolution, account support, and escalation management.
Establish service standards and customer communication processes.
Monitor customer support performance indicators including response times, resolution effectiveness, and customer satisfaction.
Drive continuous improvement initiatives that enhance the customer experience.
Ensure consistent execution of support processes and customer care standards.
Build and maintain executive-level relationships with Ryder's largest and most strategic mobile maintenance customers.
Lead contract negotiations, renewals, and strategic partnership discussions.
Identify opportunities to expand services and strengthen customer relationships.
Serve as executive sponsor for key accounts and critical customer initiatives.
Support cross-functional efforts to maximize customer growth and profitability.
Partner with Marketing, Product Management, and Operations to support commercialization of new products and service offerings.
Evaluate customer feedback and market intelligence to influence product strategy.
Lead initiatives designed to increase market awareness and customer adoption.
Identify opportunities to improve competitive positioning within the mobile maintenance market.
Develop annual business plans, budgets, and revenue forecasts.
Monitor performance against financial objectives and implement corrective actions as necessary.
Optimize sales investments and selling resources to maximize return on investment.
Support strategic planning initiatives and business reviews.
Leads strategic grown initiatives and special projects.
Represents Ryder at major customer, industry, and association events.
Supports acquisitions, integrations, and business transformation initiatives as required.
Performs other duties as assigned.

Requirements

Ability to lead large, geographically dispersed teams and organizations, Required
Ability to develop and implement long-range growth strategies, Required
Proven ability to deliver sustained revenue and profitability growth, Required
Ability to establish and maintain executive-level customer partnerships, Required
Strong financial, operational, and commercial decision-making capabilities, Required
Strong negotiating, influencing, and relationship-building skills, Required
Excellent verbal, written, and presentation skills, Required
Ability to lead organizational change and business transformation, Required
Bachelor's Degree in Business, Marketing, Sales, Logistics, Supply Chain or Transportation, Required
10 years or more in Demonstrated successful sales management, Required
Knowledge of Transportation and Food Industry to include: General Principles and Logistics of Freight Movement Expert, Required
Knowledge of competitive analysis, strategizing and execution Advanced, Required
In-depth knowledge of negotiation tools and techniques Advanced, Required
Knowledge of financial elements (balance sheet, cost of capital, depreciation, tax reporting, etc.) Advanced, Required
Knowledge of Ryder Sales Process and Ryder products and services Advanced, Required

Skills

Ability to leverage data insights to drive business performance, Preferred

Work Type

Full-time

Experience Level

10 years or more in Demonstrated successful sales management

Education Level

Bachelor's Degree in Business, Marketing, Sales, Logistics, Supply Chain or Transportation
Master's Degree in Related field or equivalent experience, Preferred

Salary/Compensations

Minimum Pay Range: 160,000
Maximum Pay Range: 180,000

Benefits

Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
Paid time off for vacation, illness, bereavement, family and parental leave
Tax-advantaged 401(k) retirement savings plan

About the Company

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard.
Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.

Equal Opportunity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.