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About the Role
Leica Biosystems is seeking a Field Service Engineer II to provide installation, preventative maintenance, troubleshooting, and repair support for their diagnostic solutions. This role is crucial for ensuring optimal instrument performance, maximizing customer uptime, and resolving complex instrument challenges within the life sciences, diagnostics, and biotechnology sectors.
Responsibilities
- Independently diagnose, troubleshoot, repair, and maintain Leica Biosystems diagnostic solutions, applying advanced technical expertise to resolve complex customer and instrument challenges.
- Manage service execution within the assigned territory, prioritizing customer needs, identifying root causes, implementing effective solutions, and ensuring optimal instrument performance, customer uptime, and compliance with Leica Biosystems quality standards.
- Serve as a technical resource to customers and less experienced Field Service Engineers by supporting escalations, sharing expertise, identifying recurring issues and trends, and partnering with technical support, applications, commercial, and service leadership to implement sustainable solutions and improve customer outcomes.
Requirements
- Associate’s degree with 3+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
- Demonstrated experience troubleshooting and repairing complex mechanical, electromechanical, electronic, laboratory, medical device, or instrumentation systems.
- Ability to work independently across customer sites, manage competing priorities, communicate technical information effectively, and drive customer satisfaction, instrument performance, and uptime.
- Must have a valid driver’s license with an acceptable driving record.
- Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.
- Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
Skills
- Histology
- Pathology
- Clinical diagnostics
- Medical device
- Biomedical
- Laboratory instrumentation
- Scientific instrumentation
- Complex diagnostic instruments
- Laboratory automation
- Advanced electromechanical systems
- Customer-facing technical environments
- Coaching peers
- Customer training
- Technical escalations
- Service challenges resolution
Location
- Remote
- Assigned territory
Work Type
- Remote
- Field Service
Experience Level
- 3+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience
- Previous experience in supporting histology, pathology, clinical diagnostics, medical device, biomedical, laboratory, or scientific instrumentation environments
- Experience supporting complex diagnostic instruments, laboratory automation, advanced electromechanical systems, or other customer-facing technical environments
- Coaching peers, supporting customer training, supporting technical escalations, or helping drive resolution of complex service challenges
Education Level
- Associate’s degree
Salary/Compensations
- $45.00 - $50.00 per hour
- Eligible for bonus/incentive pay
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Comprehensive package of benefits
About the Company
- Leica Biosystems is one of Danaher’s operating companies.
- At Leica Biosystems, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
- We are shaping the future of cancer diagnostics — we’re transforming lives.
- Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do.
- We are a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis.
- We empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most.
- Learn about the Danaher Business System which makes everything possible.
- For more information, visit www.danaher.com.
Equal Opportunity
- Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
- We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.