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About the Role

Lead regional IT operations, field support, end-user technology, and workplace systems across European office hubs and remote teams. Drive operational excellence and serve as the regional escalation authority for senior business leaders and VIP stakeholders. Pioneer the AI-first IT strategy by operationalizing generative AI, AIOps, automated troubleshooting pipelines, and intelligent support workflows.

Responsibilities

Lead, inspire, and develop a high-performing, geographically distributed team of IT engineers and site support specialists across European corporate offices and remote teams
Own regional end-to-end IT service delivery, ensuring world-class service availability, performance, and user satisfaction (CSAT) across all European sites
Serve as the senior regional escalation point for incident management, business-critical system outages, and executive/VIP support requirements across European time zones
Spearhead IT AI and automation initiatives by integrating Generative AI tools, AIOps diagnostics, and self-healing automated workflows to eliminate repetitive toil and reduce resolution time
Oversee enterprise workplace technology and collaboration systems, including advanced conference room AV solutions (Zoom Rooms), large-scale onsite/hybrid company events, and executive productions
Partner closely with Information Security, Workplace Resources, and Global Infrastructure teams
Manage regional IT budget, hardware asset lifecycles, procurement processes, and European vendor/carrier partnerships in alignment with global IT standards
Ensure all regional IT practices, hardware deployments, and user data handling comply with European regulatory standards, including GDPR and local works council agreements

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
8+ years of progressive technical experience in enterprise IT operations, systems engineering, or infrastructure support within a global technology enterprise
4+ years of direct people management experience leading distributed, multi-country IT teams across Europe
Strong hands-on technical foundation with macOS, Windows 11, Google Workspace, Microsoft Active Directory / Azure AD (Entra ID), Jamf, Zoom & VC, Microsoft Intune, SSO/Okta
Solid architectural understanding of enterprise networking and security fundamentals (TCP/IP, Wi-Fi 6, 802.1X, VPN, Next-Generation Firewalls, and Zero Trust architectures)
Demonstrated experience evaluating and adopting applied AI technologies within IT operations (e.g., automated support bots, GenAI workflow automations, AIOps telemetry, or scripting with Python/PowerShell/APIs)
Strong background in managing IT facility fit-outs, new office expansions, and enterprise AV/event production environments
Exceptional interpersonal, communication, and executive stakeholder management skills, with a track record of driving cross-functional alignment in a matrixed environment
Fluent in English (written and verbal); fluency in an additional European language is an asset

Skills

macOS
Windows 11
Google Workspace
Microsoft Active Directory / Azure AD (Entra ID)
Jamf
Zoom & VC
Microsoft Intune
SSO/Okta
Enterprise networking
Security fundamentals
TCP/IP
Wi-Fi 6
802.1X
VPN
Next-Generation Firewalls
Zero Trust architectures
Applied AI technologies
Automated support bots
GenAI workflow automations
AIOps telemetry
Python
PowerShell
APIs
IT facility fit-outs
Office expansions
Enterprise AV/event production

Location

London

Work Type

Full-time
In-person

Experience Level

Senior Manager
8+ years of progressive technical experience
4+ years of direct people management experience

Education Level

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience

Benefits

FLEXBenefits wellbeing spending account
Mental health resources
Financial health resources
Personalized learning opportunities

About the Company

Palo Alto Networks is the fastest growing security company in the world.
We are united by a shared mission to protect our digital way of life.
We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
Our values are Disruption, Collaboration, Execution, Integrity, and Inclusion.
We weave AI into the fabric of everything we do.
We believe collaboration thrives in person, with most teams working from the office full time, with flexibility when needed.
Our vision is a world where each day is safer and more secure than the one before.
We are relentless in protecting our customers and believe that the unique ideas of every member of our team contributes to our collective success.
We work fast, value ongoing learning, and respect each employee as a unique individual.
We believe in the power of collaboration and value in-person interactions.
Our goal is to create an environment where we all win with precision.

Equal Opportunity

Palo Alto Networks is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.