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About the Role
Sigma Computing is seeking a Customer Success Manager with expertise in analytics and business intelligence. This role is crucial for ensuring customers maximize platform value, focusing on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
Responsibilities
- Build and maintain strong relationships with decision-makers and influencers within our customer base, focusing on high-value accounts.
- Leverage deep understanding of analytics and business intelligence to guide customers in optimizing Sigma Computing's platform usage.
- Develop and implement strategies to maximize NDR, including identifying upselling and cross-selling opportunities, and reducing churn through proactive engagement.
- Serve as the liaison between customers and the product team, advocating for features and enhancements.
- Collaborate with customers to develop and execute success plans aligning Sigma Computing's capabilities with customer business goals.
- Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement.
Requirements
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- 7+ years of experience in customer success, account management, or a consultative role within the SaaS, analytics, or business intelligence industry.
- Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
- Strong analytical skills with a proven ability to solve complex problems using data.
- Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
- Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery).
- ETL experience.
- Experience implementing production business intelligence solutions.
- Startup experience.
Skills
- Analytics
- Business Intelligence
- Strategic Account Management
- NDR Growth
- Customer Advocacy
- Success Planning
- Educational Initiatives
- SQL
- Data Visualization
- Cloud-based Analytics Platforms
- ETL
- SaaS
- Consultative Role
Location
- SF
- NYC
- London
- Sydney
Work Type
- In-office
- Full-time
Experience Level
- 7+ years
Education Level
- Bachelor’s degree
- Master’s degree
Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter benefits
- FSA benefits
- Lunch Program
- Dog friendly office
About the Company
- Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions.
- Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.
- Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse.
- Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance.
- Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale.
- Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
- Sigma announced its $80M in Series E financing in May 2026.
- The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN.
- This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Equal Opportunity
- Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.