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About the Role
On Fabric Virtual Care, clinicians can finish asynchronous visits in approximately 89 seconds due to pre-encounter intake, symptom assessment, and triage. The Product Manager for Virtual Care will identify and resolve factors that slow down visits for both clinicians and patients, implementing improvements. This role involves collaboration with engineers, designers, and clinical leads, as well as direct engagement with customers like CIOs and CMIOs. The product supports various visit types (video, phone, chat, asynchronous) and integrates with Epic and Oracle Health, with expansion into virtual primary care. The position offers increasing scope based on data-driven results and is ideal for someone with a few years of product management experience seeking greater ownership and direct user interaction. HIPAA and SOC 2 compliance are critical considerations for feature scoping, data analysis, and pilot programs. The role utilizes AI tools for synthesizing customer interviews, drafting specifications, and prototyping, with a focus on evaluating AI's potential to reduce clinician administrative tasks and improve clinical safety.
Responsibilities
- Shape the Virtual Care roadmap by weighing customer feedback, usage data, market trends, and input from sales and clinical leaders.
- Run discovery with clinicians, patients, and health system teams to identify visit slowdowns or points of confusion.
- Translate findings into clear problem statements, requirements, and success metrics.
- Partner with engineering and design to ship consumer-grade patient experiences and efficient clinician workflows.
- Collaborate with clinical leads to ensure changes to intake, triage, or documentation maintain care quality and patient safety.
- Work with other product teams to build shared platform capabilities.
- Utilize AI tools to synthesize research, draft specs, and prototype ideas, evaluating AI's role in reducing clinician administrative work.
- Work with customer success and implementation teams on health system rollouts, product communications, and training content.
- Present product updates to customer stakeholders, including CIOs and CMIOs, and relay feedback.
- Track adoption, visit completion, and clinician time per visit to inform product decisions.
- Scope features with HIPAA compliance in mind to ensure correct handling of protected health information.
Requirements
- 2-3 years of experience as a Product Manager or Product Owner at a technology company, focused on consumer-facing products.
- A record of taking features from discovery through launch and measuring their effect on users.
- Passion for AI shown through hands-on building, prototyping, or side projects, and staying current on AI research and tools.
- Fluency with modern prototyping tools such as Cursor, Claude Code, or similar AI-powered development environments, and comfort with design and collaboration tools like Figma and Git.
- Data-driven mindset with fluency in crafting data-driven narratives.
- Enjoy writing SQL to answer your own questions and thrive on leveraging data to shape and communicate strategic vision.
- Comfort with low-code and no-code deployment tools and platforms to ship features quickly without heavy backend dependencies.
- The ability to handle ambiguity and bring structure to complex, cross-functional problems.
- Clear written communication, from product requirements to release notes and training content.
- Keen attention to detail and a high bar for product quality and user experience.
- Curiosity about healthcare workflows, systems integration, and regulations such as HIPAA.
Skills
- AI tools
- Figma
- Git
- SQL
- Low-code deployment tools
- No-code deployment tools
- Prototyping tools
- Customer feedback analysis
- Usage data analysis
- Market trend analysis
- Roadmap shaping
- Discovery
- Problem statement definition
- Requirements definition
- Success metric definition
- User experience design
- Workflow optimization
- Clinical safety assessment
- Platform capability development
- Product launch
- Performance tracking
- HIPAA compliance
- Healthcare workflows
- Systems integration
- Data-driven narratives
Location
- New York City, NY
- Manhattan office
Work Type
- Hybrid
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- $100,000.00 – $130,000.00 per year
Benefits
- Medical
- Dental
- Vision
- Unlimited PTO
- 401(k) plan
- Stock options
- Bonuses
About the Company
- Fabric Virtual Care enables clinicians to complete asynchronous visits rapidly by handling intake, symptom assessment, and triage beforehand.
- The company focuses on maintaining visit speed and simplicity for patients across various health systems.
- Fabric is expanding its services into virtual primary care.