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About the Role
This position is responsible for monitoring the day-to-day activities of the housekeeping operations, providing input on performance evaluations, and assisting with the implementation of all new housekeeping initiatives. The role contributes to an entrepreneurial culture, motivates and leads by example, and ensures adherence to company policies and procedures while establishing a safe and welcoming work environment.
Responsibilities
- Exceeds guest expectations by providing outstanding customer service.
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting colleagues.
- Provides leadership, direction, and mentoring to the Housekeeping team while providing continuous coaching for success to achieve high performance.
- Assists in the implementation of departmental strategic plans.
- Monitors Housekeeping operations & directs shift work assignments.
- Makes changes to schedules as required.
- Provides input for team member performance objectives and evaluations.
- Leads a team of engaged colleagues who are passionate about cleanliness, impeccable state-of-repair and delivering a great guest experience.
- Liaises and communicates effectively with all appropriate operational departments.
- Offers facilities & housekeeping expertise to internal and external customers.
- Ensures compliance with licensing laws, health and safety and other statutory regulations.
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and team members.
- Coaches a team of engaged team members who care passionately about the business, site operations, and delivering a great guest experience.
- Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention.
- Anticipates operational and service issues before they escalate, troubleshoots and resolves guest concerns before they are complaints.
- Manages other initiatives as required.
Requirements
- High School Diploma
- Minimum 2 years of experience in facilities management
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
- Ability to successfully obtain a Gaming License
- Willing to submit to a criminal record check with results acceptable to our organization, standards and position.
Skills
- Bilingual (English/French) is an asset but not required
- Leadership
- Mentoring
- Coaching
- Communication
- Customer Service
- Facilities Management
- MS Office
Location
- 24/7365 operation
Work Type
- Flexible hours when required (days, evenings, nights, weekends and holidays)
Experience Level
- Minimum 2 years of experience in facilities management
Education Level
- High School Diploma
Benefits
- Inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- Tools and technology needed to delight your clients!
- Opportunity to work with and learn from diverse industry leaders.
- Freedom to Innovate.
- Environment that values diversity as a source of strength.
- Work hard and have fun!
About the Company
- Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada.
- With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms.
- Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
- Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
- Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
Equal Opportunity
- Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors.
- We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.
- Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.
- Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
- We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
- Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.