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About the Role
The Vice President, Client Enablement is key to the successful enablement of platforms and products across the enterprise, including enhancements, changes, transitions, and complex remediation plans. This role optimizes client experiences through effective project management and cross-functional collaboration, fostering an environment that supports BNY’s strategic pillars of client-centricity and operational efficiency.
Responsibilities
- Achieve success and client enablement of platforms and products across the enterprise, including enhancements, changes, transitions, and complex remediation plans.
- Participate on delivery plans across products and platforms.
- Partner with clients and internal stakeholders to scope requirements that leverage standard product and service offerings or remediate acute issues impacting client health.
- Define delivery plans for client implementations of one or more products, services, platforms, or complex remediation plans.
- Govern the implementation and set-up of products and services by coordinating across internal and external stakeholders.
- Track critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments.
- Deliver effective communication strategies across internal and external stakeholders, including senior leadership.
- Implement change control processes in response to client requests, in partnership with other practices and platforms.
- Manage the implementation closure, including notification to internal and external stakeholders; collect feedback and integrate into future processes for continuous improvement.
- Engage in activities related to sales support, including creation of RFPs and/or consulting with clients on requirements.
Requirements
- Bachelor’s degree or the equivalent combination of education and experience required.
- Advanced degree (e.g., MBA) is desirable.
Skills
- Strong project management and organizational skills
- Excellent communication and interpersonal skills
- Proven ability to innovate and drive process improvements
Experience Level
- Typically 3-7 years of experience
Education Level
- Bachelor's degree or equivalent combination of education and experience
- Advanced degree (e.g., MBA) is desirable