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About the Role

As an API IT Solutions Analyst II, you will play a critical role in delivering enterprise APIs that power mission-critical applications across sales, service, and claims. You will work closely with internal and external partners to onboard them to our API ecosystem, troubleshoot issues, and ensure seamless integration experiences.

Responsibilities

Collaborate with Business Relationship Management/Consultants (BRM/BRMC), Business Solutions Analysts (BSA)/Other business partners, Project Managers (PM), Developers and Quality Assurance (QA) and other IT partners.
Understand needs, collect business requirements, and translate them into technical requirements.
Coordinate with project managers to ensure project timelines and milestones are met.
Develop and maintain comprehensive Standard Operating Procedures (SOPs).
Identify and coordinate interdependencies across multiple domains.
Lead and accelerate the delivery of projects and initiatives.
Author API mapping sheets and API specs.
Cultivate and sustain strong, collaborative relationships with various domains and key contributing partners.
Collaborate with Architects, Developers and others to ensure technical solutions align with business objectives.
Serve as a go-to resource for business partners, providing in-depth knowledge of applications and platforms.
Review and provide feedback on documentation created by other analysts.
Update BRM/BRMC, BSA and PM on the status of issues and risks.
Capture all vital business needs by employing Business Requirements Document (BRD).
Validate that technical requirements support the business requirements.
Create and maintain comprehensive documentation, including technical requirements, design, user stories, and acceptance criteria.
Own the creation of clear and concise technical specifications and documentation.
Ensure that all documentation is up-to-date and accessible to relevant partners.
Assist with user acceptance testing (UAT) sessions.
Assist with development and delivery of systems related training materials and sessions.
Extract, analyze, and interpret data to support business decisions and project outcomes.
Contribute to reports and dashboards to track project progress and performance metrics.

Requirements

Bachelor's degree in related area (Computer Science, Information Systems or other related field) or an equivalent combination of education and experience
3 -5 years System documentation experience and/or technical writing
Ability to create non-functional requirements and translate business requirements into non-functional requirements
Solid understanding of development, quality assurance and integration methodologies
Ability to trace given transactions through a sophisticated system and document how systems and overlapping processes interact
Working knowledge of industry practices and CSAA IG policies and the ability to develop a clear understanding of the company's key functional processes and resources
Actively shapes company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Travels as needed for role, including divisional / team meetings and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc
Must have authorization to work indefinitely in the US.
Does not require visa sponsorship.

Skills

API
Technical Writing
System Documentation
Non-functional requirements
Development methodologies
Quality Assurance methodologies
Integration methodologies
Data Analysis
Reporting

Location

Arizona - Home Teleworkers
Alabama - Home Teleworkers
Arkansas - Home Teleworkers
California - Home Teleworkers
Colorado - Home Teleworkers
Connecticut - Home Teleworkers
Delaware - Home Teleworker
District of Columbia - Home Teleworkers
Florida - Home Teleworkers
Georgia - Home Teleworkers
Idaho - Home Teleworkers
Illinois - Home Teleworkers
Indiana - Home Teleworkers
Iowa - Home Teleworkers
Kansas - Home Teleworker
Kentucky - Home Teleworkers
Louisiana - Home Teleworkers
Maine Home Teleworkers
Maryland - Home Teleworkers
Massachusetts - Home Teleworkers
Michigan - Home Teleworkers
Minnesota - Home Teleworkers
Mississippi - Home Teleworker
Missouri - Home Teleworker
Remote (United States, excluding Hawaii and Alaska)

Work Type

Remote
Home-Flex

Experience Level

3-5 years

Education Level

Bachelor's degree in Computer Science, Information Systems or other related field or equivalent experience

Salary/Compensations

$35.72-$47.63 per hour
Annual discretionary bonus of up to 7% of eligible pay
Colorado Specific Job Range: $74,295.00 - $90,600.00

Benefits

Total compensation package
Annual bonus eligibility
401(k) with a company match

About the Company

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States.
We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties.
We are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
We believe in growth for everyone.
We embrace a remote-first culture through our Flexible Workplace.
An inclusive and welcoming workplace is the cornerstone of our success.
We are taking bold action to build more resilient communities and reduce our environmental impact.

Equal Opportunity

CSAA Insurance Group is an equal opportunity employer.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.