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About the Role

Amherst College and the Emily Dickinson Museum invite applications for the Development Operations Manager position. This role supports a collaborative development team, optimizing data management and administrative functions to drive fundraising growth. The position is responsible for overseeing the constituent database, gift processing, grant administration, and event support.

Responsibilities

Oversee the management and maintenance of the CRM (Veevart, a Salesforce-based platform).
Serve as the primary system administrator for the CRM and manage vendor relationships for development platforms like KindSight (iWave).
Develop and deliver reports, dashboards, and analysis to support fundraising strategies, prospect segmentation, donor stewardship, portfolio management, and track progress toward goals.
Ensure data integrity through regular quality-control activities, including updating constituent records, monitoring gift accounting and crediting, and auditing internal workflows.
Build and maintain integrations between the CRM and third-party platforms (e.g., wealth screening, email marketing, event platforms).
Monitor and track new major gifts, increased gifts, program and event participants, and evaluate responses to appeals and invitations.
Process and record all individual gifts and government/foundation grants.
Oversee the accurate and timely production of gift and tax receipts, special acknowledgments, and pledge reminders.
Monitor the development team’s general email account and respond to donor and prospect inquiries.
Manage and improve gift administration and donor-recognition systems.
Ensure monthly, quarterly, and annual gift reporting and tracking are complete and accurate.
Manage the Museum’s monthly and annual reconciliation of gifts and fundraising records with the Controller’s Office of Amherst College.
Collaborate with Development team colleagues on operational planning, prioritization, and departmental initiatives.
Prepare, upload, and review data files for wealth screening and prospect research.
Assist development team colleagues with researching and identifying opportunities for grant funding.
Organize and maintain the annual grants calendar, track application submissions and reporting.
Help prepare donor briefings, prospect profiles, and research summaries.
Provide planning and logistical support for donor programs and stewardship events, board meetings, and volunteer activities.
Coordinate invitations, RSVP tracking, guest lists, and logistics.
Collaborate cross-functionally with staff, consultants, vendors, and external partners to support fundraising operations and organizational initiatives.

Requirements

Bachelor’s degree or equivalent professional experience.
Minimum 3–5+ years of experience in development operations or nonprofit administration.
Minimum 2-3+ years of working within a fundraising team.
Demonstrated proficiency in database administration and reporting.
Strong proficiency with spreadsheets, including Excel and Google Sheets.
Keen attention to detail and excellent organizational and time management skills.
Strong analytical, problem-solving, and communication skills.
Knowledge of fundraising best practices, donor lifecycle, and campaigns.
A high degree of discretion and adherence to all confidentiality and data privacy policies.
Ability to work collaboratively and positively on a mission-driven team.
Commitment to contributing to an inclusive, welcoming, and respectful workplace.
Sincere interest in the arts and humanities, museums, history, and in the life and legacy of Emily Dickinson.
Successful completion of required reference and background checks.
An acceptable criminal offender records information (CORI) check.

Skills

Database administration
Reporting
Excel
Google Sheets
Analytical skills
Problem-solving skills
Communication skills
Fundraising best practices
Donor lifecycle management
Campaign management
Confidentiality
Data privacy
Salesforce (preferred)
Workday (preferred)
Events planning and management (preferred)
Presentation of data
Financial information presentation
Data visualization (preferred)

Location

Amherst, Massachusetts

Work Type

Full-time
Year-round

Experience Level

3-5+ years in development operations/nonprofit administration
2-3+ years on a fundraising team

Education Level

Bachelor's degree or equivalent professional experience

Salary/Compensations

$60,000 - $65,000 per year

Benefits

Comprehensive, highly competitive benefits package

About the Company

Amherst College has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body.
The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.
The Emily Dickinson Museum comprises two historic houses in the center of Amherst, Massachusetts, associated with the poet Emily Dickinson (1830-1886) and members of her immediate family during the nineteenth and early twentieth centuries.
The Homestead was the birthplace and home of the poet Emily Dickinson.
The Evergreens, next door, was home to her brother Austin, his wife Susan, and their three children.
The Emily Dickinson Museum welcomes 15,000 visitors each year, as well as thousands of virtual and in-person program participants and students of all ages.
It conducts an active program of restoration and preservation of the historic structures and grounds, and stewards a collection of 10,000 Dickinson family objects.
The Museum was created in 2003 when the two houses merged under the ownership of Amherst College.
It is overseen by a separate Board of Governors and is responsible for its own operating, program, and capital funds.
Its mission is to spark the imagination by amplifying Emily Dickinson’s revolutionary poetic voice from the place she called home.

Equal Opportunity

Amherst College is committed to an inclusive hiring process and will provide reasonable accommodations for candidates throughout the application and interview process upon request.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.