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About the Role
CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleagues daily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence.
Responsibilities
- Cultivate genuine relationships to foster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand.
- Tailor and offer personalised guidance that elevates our clients’ journey through showcasing an in depth understanding of individual preferences and lifestyles.
- Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail.
- Foster a culture of collective brilliance and creativity within the boutique and champion the brand’s legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service.
Requirements
- Ability to build authentic, lasting relationships through empathy and personalised service.
- Strong awareness of trends and deep appreciation for Chanel’s heritage and style.
- Confident, elegant storytelling and interpersonal skills to engage clients meaningfully.
- Collaborative attitude to foster a positive, high-performing boutique environment.
- Organized, efficient, and committed to delivering excellence in every task.
- A genuine love for establishing meaningful connections with new clients and contributing to exceptional client service while creating memorable experiences.
- Exploring and learning about the ever-evolving world of fashion while demonstrating a comprehensive understanding of industry trends.
- Being part of a creative and innovative environment where teamwork is valued and encouraged.
Skills
- Interpersonal skills
- Clienteling
- Trend awareness
- Storytelling
- Collaboration
- Organization
- Efficiency
- Customer service
- Fashion knowledge
- Teamwork
Location
- CHANEL Selfridges Shoes
Work Type
- Permanent
- Full Time
Benefits
- Private Medical Insurance covering pre-existing medical conditions and ability to add family members
- Online GP App with 24/7 appointments available within 24 hours
- Cycle Scheme participation for a tax-exempt bike and/or accessories
- Pension
- Life Assurance
- Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more
- Employee Assistance Programmes and Other Support Lines
- Multiple Platforms to support across Wellbeing
- Arts & Culture Ticket Discounts across major London attractions
- CHANEL Product Discounts
- Employee Only Sales
- Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
About the Company
- CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints.
- CHANEL is focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
- We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
- Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women.
Equal Opportunity
- We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.