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About the Role

The AVP of Claims Recovery is a leadership role responsible for setting the strategic direction of Claims Recovery operations and advancing recovery capabilities across the Claims organization. This role will lead a team of over 25 claims professionals and oversee recovery training, technical development, and strategic objectives. This is an opportunity to make a meaningful impact on the performance and evolution of the Claims organization.

Responsibilities

Implements strategic and operational objectives with substantial impact on the short-term success of recovery claims operations.
Leads, directs, and has full management accountability for staff, optimizing talent and succession planning.
Manages enterprise-wide planning, organizing, and leading of all recovery claim programs, metrics, processes, results, and initiatives.
Analyzes and manages workflow and staffing to drive increased efficiency and productivity.
Provides technical oversight of high exposure recovery claims to ensure timely investigation, evaluation, and management.
Drives continuous improvement through initiatives and mobilizing others to deliver results.
Identifies emerging issues and trends through information analysis and technological resources.
Reports on recovery trends and exposures to internal and external business partners.
Coordinates with underwriting, legal, staff counsel, and actuarial for knowledge sharing.

Requirements

Typically VP and above reporting relationship.
In-depth technical knowledge of claims management and insurance industry operations.
Working knowledge of finance and accounting functions.
Ability to effectively interact and communicate with all levels of external and/or internal business partners.
Leadership and management skills demonstrating integrity and professionalism.
Ability to drive results by identifying and resolving problems.
Knowledge of the insurance industry, its products, and services.
Knowledge of Microsoft Office Suite and other business-related software.
Utilizes metrics and information analysis in business decision making.
Builds a competitive organization by attracting, managing, developing, and retaining talent.
Acts with a sense of urgency to advance organizational priorities.
Thinks creatively and uses diverse ideas to solve problems.
Continuously learns and broadens industry and technical skills.

Skills

Claims management
Insurance industry operations
Finance
Accounting
Leadership
Management
Problem-solving
Microsoft Office Suite

Location

Hybrid

Work Type

Hybrid

Experience Level

Minimum of 10 years claims experience
Five years management experience
Experience leading leaders strongly preferred

Education Level

Bachelor's degree with Master's preferred in finance, business or related field or equivalent
Applicable certifications preferred

Salary/Compensations

$152,000 to $242,000 annually

Benefits

Comprehensive and competitive benefits package

About the Company

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA utilizes AI-enabled technology during the recruiting process.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.

Equal Opportunity

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.