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About the Role

The Business Analyst III collaborates with business teams to identify and document gaps, impacts, and opportunities in current and future state processes. This role gathers and documents detailed business requirements and liaises with technology teams to align on proposed solutions, documenting test scenarios and performing traceability of requirements to application solutions.

Responsibilities

Support large scale projects of significant financial benefit and complexity from both business objectives and technical perspectives.
Complete and update project documentation, manage project scope, and adjust schedules as necessary.
Determine daily priorities and manage customer relationships.
Act as the subject matter expert on assigned systems and provide guidance to the business community on options available to solve complex business problems.
Drive business groups to develop and document functional requirements and ensure all documentation for system changes is current, accurate, and centrally stored.
Facilitate end-to-end collaboration across product and platform owners to ensure solution design and delivery approach is understood and achieve agreement between business and technical teams.
Work with business groups to identify defects that require resolution and communicate any needed changes to the development team.
Assist in enforcement of project deadlines and schedules and ensure project goals are being met by managing issues and risks.
Manage resources in accordance with project schedules.
Submit and track all change requests and requirements and documents including those for sizing and prioritization.

Requirements

Bachelor's degree required in a related discipline, or equivalent work experience.
Minimum 4 years of experience in a business analyst, project management, or relevant role.
Experience in project management, change management, process and customer journey design.
Strong interpersonal, written, and verbal communication skills.
Strong negotiation, influence, mediation and conflict management skills.
Demonstrated ability to effectively work in teams across the organization with multiple stakeholders and to influence and align others.
Previous experience in the payment industry is considered an asset.
CBAP or PMI-BA certification.

Skills

Business Analysis
Project Management
Change Management
Process Design
Customer Journey Design
Interpersonal Communication
Written Communication
Verbal Communication
Negotiation
Influence
Mediation
Conflict Management
Teamwork
Stakeholder Management

Location

Toronto

Work Type

Hybrid

Experience Level

Minimum 4 years of experience

Education Level

Bachelor's degree or equivalent work experience

Salary/Compensations

$71,000 - $100,000

Benefits

Comprehensive Total Rewards Program
Performance-based bonuses
Flexible benefits starting from day one
Choice of a health spending account (HSA) or personal spending account (PSA)
Retirement planning support
Profit-sharing programs including company match
Defined contribution pension plan
Growth & development opportunities
Unlimited access to Coursera
Mentorship programs
Internal gig marketplace
Holistic wellness support
Employee & Family Assistance Program
24/7 virtual healthcare
Workplace wellness initiatives
Hybrid work arrangements
Work from Abroad program
Paid time off programs
Recognition and rewards
Company-wide recognition programs
Exclusive banking perks from RBC & BMO
Access to great employee discounts

About the Company

Moneris is a company that believes in empowering employees to succeed personally and professionally.
They offer resources, opportunities, and an inclusive environment that supports development and career growth.

Equal Opportunity

We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted.
At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.