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About the Role
Alter Domus is seeking a Run Operations & DevOps Leader to serve as the operational bridge between Product Engineering and Tech Ops. This hands-on leadership role ensures new and changed products are supportable, secure, and resilient in production, while continuously improving through operational feedback. The role combines production operation Reliability Engineering and service management, leading a DevOps team, defining standards, overseeing hybrid cloud infrastructure and CI/CD, and coordinating major production incidents.
Responsibilities
- Define and maintain operational acceptance criteria for monitoring, backup, documentation, support, security, capacity, and disaster recovery.
- Lead go-live readiness reviews and provide go/no-go recommendations based on production risk.
- Coordinate knowledge transfer to Service Desk, Infrastructure, and support teams.
- Ensure new and changed services and infrastructure components are accurately recorded in the CMDB.
- Lead L2/L3 production escalations and major incident bridges, maintaining stakeholder communications.
- Facilitate post-incident reviews and root cause analysis, ensuring corrective actions are assigned and closed.
- Identify recurring incidents and drive problem resolution across application code, infrastructure, and processes.
- Define and maintain clear escalation paths for each service.
- Act as the primary link between Product release planning and Tech change management.
- Ensure releases comply with change governance, including risk assessment and rollback plans.
- Coordinate release and maintenance windows, maintaining a consolidated calendar.
- Own the strategy and evolution of secure, reliable CI/CD and GitOps capabilities.
- Maintain high availability for business-critical applications and infrastructure with a target of 99.9% uptime.
- Define and monitor service level objectives, indicators, and error budgets.
- Design end-to-end monitoring, telemetry, and alerting.
- Monitor capacity, performance, and cost trends, driving timely remediation.
- Ensure backup, restore, and disaster recovery tests are planned, executed, and documented.
- Oversee the design, implementation, and operation of secure, scalable hybrid and public cloud infrastructure.
- Define reusable infrastructure-as-code patterns, promoting immutable, consistent, and auditable environments.
- Guide the implementation and operation of container platforms.
- Create self-service automation paths for Product teams and reduce operational toil.
- Identify opportunities to improve the quality, cost, and speed of the software delivery lifecycle.
- Lead, develop, and mentor DevOps and Systems engineers.
- Define and evolve engineering standards and best practices.
- Maintain clear RACIs between Product and Tech teams.
- Ensure runbooks, architecture diagrams, and operational records remain current.
- Produce regular service and team reporting.
- Bring operational feedback, security findings, and reliability improvements into Product backlogs.
- Manage team budgets and cloud expenditure, driving cost optimization.
Requirements
- 8+ years of experience in DevOps, Tech operations, application support, Site Reliability Engineering, systems engineering, or technology architecture.
- 4+ years of experience in a technical leadership or people management role.
- At least 5 years supporting enterprise cloud platforms, with strong hands-on experience in AWS and working knowledge of Azure, GCP, or OpenShift.
- Proven experience with production readiness, service transition, major incident coordination, problem management, release governance, and change management.
- Strong hands-on experience with infrastructure as code, containers, orchestration, CI/CD pipelines, and Git-based workflows.
- Practical knowledge of ITIL practices, ITSM, and CMDB platforms such as ServiceNow, Jira Service Management, or Jira Assets.
- Linux administration across Red Hat, CentOS, or Ubuntu.
- Sound understanding of Windows servers, IIS, networks, certificates, and SQL databases.
- Proficiency in at least one scripting or programming language such as Python, Go, Bash, or Groovy.
- Strong leadership, coaching, and delegation skills.
- Excellent troubleshooting, analytical, and problem-solving capability.
- Clear communication and influencing skills across technical, non-technical, and senior stakeholders.
- Ability to make evidence-based go/no-go decisions.
- Structured, documentation-oriented, and disciplined approach.
- Calm and organized under pressure, with the ability to manage multiple priorities.
Skills
- AWS
- Azure
- GCP
- OpenShift
- Terraform
- CloudFormation
- AWS CDK
- Ansible
- Chef
- Puppet
- Docker
- Kubernetes
- ECS
- EKS
- Service Mesh
- Distributed Tracing
- Certificate Automation
- Jenkins
- GitLab CI
- GitHub Actions
- Azure DevOps
- SonarQube
- Artifactory
- ArgoCD
- Python
- Go
- Bash
- Groovy
- Datadog
- Dynatrace
- Splunk
- Grafana
- Prometheus
- AppDynamics
- New Relic
- PRTG
- Azure Monitor
- ServiceNow
- Jira Service Management
- Jira Assets
- CI/CD
- GitOps
- Infrastructure as Code
- ITIL
- ITSM
- CMDB
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Senior Manager
- 8+ years of experience
- 4+ years of technical leadership/people management experience
Education Level
- Bachelor’s degree in a relevant discipline, or an equivalent combination of education and professional experience.
Salary/Compensations
- $130k to $180k annualized
Benefits
- Alter Domus Academy with six learning zones
- Resources from LinkedIn Learning
- Support for professional accreditations
- Flexible arrangements
- Generous holidays
- Additional day off for your birthday
- Continuous mentoring
- Active sports, events, and social committees
- 24/7 support from Employee Assistance Program
- Opportunity to invest in company growth through Employee Share Plan
- Additional local benefits
About the Company
- Alter Domus is a world-leading provider of integrated solutions for the alternative investment industry.
- Serves 90% of the top 30 asset managers in private markets.
- Employs over 6,000 professionals across 24 jurisdictions.
- Believes in being different in what they do, how they work, and how they enable and develop people.
- Encourages employees to invest themselves in the alternative and progress on merit.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.