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About the Role
As a Commercial Manager within Motor Repair, you will collaborate with internal and external stakeholders to achieve ambitious targets and support the transformation towards the most efficient motor accident repair model in the UK. This role offers full cradle-to-grave accountability for commercial output and improved outcomes.
Responsibilities
- Deliver ambitious targets and overall performance of repair network(s) to maximize commercial outcomes and drive best-in-class results.
- Drive data-led performance opportunities by working across the internal matrix and with external suppliers to prioritize, secure resources, and deliver outcomes.
- Collaborate closely with the Supplier Relationship team to develop genuine win-win partnerships with major supply chain partners, ensuring mutual competitive advantage and supplier prioritization.
- Maintain a strong understanding of the market, competitors, and regulatory developments, taking appropriate actions to identify and address emerging risks.
- Manage the motor repair team to meet customer expectations and ensure all activities prioritize customer interests.
Requirements
- Significant knowledge and experience of the UK Motor repair market is highly beneficial, but wider claims/insurance experience in a similar role is also considered.
- Strong grounding of experience with safety and quality versus cost.
- Strong commercial acumen with the ability to understand how data drives decision-making and use this to drive compelling business cases.
- Comfortable with the mechanics of the Accidental Damage P&L and its performance drivers (highly beneficial).
- Regrettably, sponsorship for this role cannot be offered.
Skills
- Data-led performance
- Supplier relationship management
- Market analysis
- Risk management
- Team management
- Commercial acumen
- Accidental Damage P&L understanding
Location
- Leicester
- London
- Bexhill
Work Type
- Hybrid
- Full-time
Experience Level
- Significant experience in UK Motor repair market or similar claims/insurance role
- Strong commercial experience
Salary/Compensations
- Competitive salary
- £5k car allowance
Benefits
- Flexible working
- Competitive bonus scheme (annual 4Cs performance bonus)
- Private medical insurance
- Life assurance cover (4x salary)
- Income protection
- Matched pension contributions up to 10%
- Discounts
- Cashback
- Free independent mortgage advice
- Free access to financial wellbeing support
- Thrive mental health app
- Colleague assistance programme (24/7)
- In-house mental health first aiders
- Support groups
- 27 days annual leave + bank holidays
- Option to buy or sell one week of annual leave
- Health care cash back plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Tech scheme
- Discounted and free onsite facilities
- Social events
About the Company
- Hastings Direct is a digital insurance provider with ambitious plans to become the Best and Biggest in the UK market.
- The company has made significant investments in data and tech capabilities and nurtures a 4Cs culture (Colleagues, Customers, Company, Community).
- They serve over four million customers and see significant growth opportunities.
- The company focuses on creating the right culture for colleagues and providing them with the right tools to deliver good outcomes for customers, grow the company profitably and sustainably, and invest in the communities they serve.
Equal Opportunity
- As a Disability Confident employer, Hastings is committed to ensuring recruitment processes are fully inclusive and provide fair access to support and adjustments.
- Applications through the Disability Confident Scheme (DCS) are welcomed.
- Hastings Group is an equal opportunities employer, treating people fairly and welcoming applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.
- A thorough referencing process, including credit and criminal record checks, is in place.
- Hastings Direct is committed to creating an inclusive environment where everyone has the opportunity to succeed.
- Reasonable adjustments during the recruitment process are encouraged, and the recruitment team is available to provide support for a fair and accessible experience.