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About the Role

The Operations Supervisor – Commercial Lines provides direct leadership and day-to-day oversight of Account Management staff, guiding team performance, ensuring compliance, maintaining service excellence, supporting staff development, and enhancing operational efficiency. This role also acts as a senior-level resource for complex client service needs and manages an assigned book of business.

Responsibilities

Monitor productivity, efficiency, quality, and service standards.
Promote IOA culture and support team engagement.
Support ongoing staff training and development.
Develop future branch operations leaders.
Lead Account Management staff and provide coaching and guidance.
Ensure compliance with HR policies and processes.
Participate in hiring, interviewing, and onboarding.
Deliver evaluations and maintain transparent communication with leadership.
Assign and balance workloads to ensure service continuity.
Implement and enforce processes and best practices.
Monitor and interpret performance data and take action as needed.
Maintain accurate data across agency and carrier systems.
Manage an assigned book of business.
Serve as a subject matter expert for coverage and service questions.
Manage client relationships and support renewals and service needs.
Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
Lead or support the full renewal and new business process.
Deliver excellent service and proactively anticipate client needs.
Stay updated on company policies and procedures.
Demonstrate integrity and leadership.

Requirements

10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
Thorough knowledge of insurance brokerage and client needs
Required active licensing
Professional designations preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)

Skills

MS Office (Outlook, Word, Excel)
Analytical skills
Problem-solving skills
Decision-making skills
Customer service skills
Communication skills
Multitasking skills
Organizational skills

Location

Longwood, FL
Remote (Florida Residents or those with Florida Insurance Experience. Eastern or Central Time Zones Only)

Work Type

Remote
Hybrid

Experience Level

10+ years of industry experience
7+ years of sales, marketing or relationship management experience

Education Level

High School Diploma (or equivalent)

Salary/Compensations

105-125K annually

Benefits

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment

About the Company

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.