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About the Role
As a Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock and store presentation.
Responsibilities
- Lead store operations bringing energy and vision to create a memorable shopping experience.
- Utilize your eye for design and style, to curate your donated product through great visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall.
- Keep up to date with the latest fashion trends and local market demands, identifying opportunities for growth.
- Managing staff and volunteers where you’ll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers and staff members to ensure the effective operation of the store.
- Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
- Ensuring sales targets are met and direct costs are kept within managed budgets.
- Ensuring all financial reporting and management, cash handling, daily banking and security procedures are followed.
- Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.
- Sole responsibility for the running of the store, which will involve lone working.
Requirements
- Solid retail experience, preferably in fashion/clothing.
- Experience in managing a team. Managing volunteers would be an advantage.
- Comprehensive understanding of retailing and merchandising display.
- Experience of cash handling and financial management procedures (including completion of sales records).
- Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion.
- Good organisational skills and the ability to prioritise workload, balancing competing demands.
- Understanding of health and safety procedures in a retail environment.
- Must be 18 or over due to lone working responsibilities.
Skills
- Visual merchandising
- Fashion trends
- Staff management
- Volunteer management
- Customer engagement
- Sales target achievement
- Financial management
- Cash handling
- Stock processing
- Pricing
- Health and safety procedures
Location
- Wallington Store
Work Type
- Permanent
- Full-time
- 35h per week
Salary/Compensations
- £23,550 per annum + benefits and London Allowance if applicable
Benefits
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
About the Company
- Marie Curie is the UK’s leading end-of-life charity.
- We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country.
- Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
- We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.
- We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
- We believe everyone should have the opportunity to thrive and fulfil their potential.
- Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.
- We actively encourage applications from people of all cultures, perspectives and lived experiences.
Equal Opportunity
- We are happy to make reasonable adjustments throughout the recruitment process.