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About the Role
The Head of Technology is a senior leadership role within Customer, Technology & Data Services (CTDS), responsible for the technology services that underpin how Camden operates and delivers services to residents. You will lead a function of around 100 people encompassing IT Service Delivery, including Digital Change, the Schools IT Support Service (SitSS), Infrastructure and Cloud, Networks and Information Security. You will be accountable for ensuring Camden's technology services are secure, resilient, high performing and provide a high-quality experience for colleagues. This includes responsibility for business-critical infrastructure and services, cyber security and technology risk, service performance and resilience, and a significant technology budget. Alongside running high-quality services, you will lead the next phase of our technology modernisation. This includes shaping the future of our hybrid cloud environment and championing our transition to Zero Trust. You will work closely with senior leaders and colleagues across CTDS and the wider Council to turn technology investment into better outcomes for citizens.
Responsibilities
- Lead a function of around 100 people encompassing IT Service Delivery, Digital Change, Schools IT Support Service (SitSS), Infrastructure and Cloud, Networks and Information Security.
- Ensure Camden's technology services are secure, resilient, high performing and provide a high-quality experience for colleagues.
- Manage business-critical infrastructure and services, cyber security and technology risk, service performance and resilience, and a significant technology budget.
- Lead the next phase of technology modernisation.
- Shape the future of the hybrid cloud environment.
- Champion the transition to Zero Trust.
- Work closely with senior leaders and colleagues across CTDS and the wider Council to turn technology investment into better outcomes for citizens.
Requirements
- Experienced and credible technology leader, comfortable operating at senior level in a large and complex organisation.
- Strong operational leadership combined with the ability to lead significant change.
- Ability to build high-performing teams and create a culture of collaboration, accountability, continuous improvement and excellent customer service.
- Broad technology leadership experience.
- Understanding of how technology can enable better services and organisational outcomes.
- Ability to build strong relationships.
- Ability to communicate complex issues clearly.
- Ability to make sound decisions about risk, investment and priorities.
- Curiosity and ambition about the opportunities created by cloud, Zero Trust, Generative AI and other emerging technologies.
- Refer to the job profile for a full list of requirements.
Skills
- IT Service Delivery
- Digital Change
- Schools IT Support Service (SitSS)
- Infrastructure and Cloud
- Networks
- Information Security
- Cyber Security
- Technology Risk Management
- Hybrid Cloud Environment Management
- Zero Trust Transition
- Cloud Technologies
- Generative AI
- Emerging Technologies
Location
- 5 Pancras Square, London, N1C 4AG
Work Type
- Permanent
- Full Time
Experience Level
- Senior leadership
- Senior level in a large and complex organisation
Salary/Compensations
- £101,645
Benefits
- Flexible working
- 27 days annual leave (+ bank holidays)
- Family leave
- Loan schemes
- Access to staff networks
- Incredible pensions scheme
About the Company
- Camden is building somewhere everyone can thrive, by making our borough the best place to work, study, and visit.
- Customer, Technology & Data Services (CTDS) brings together the capabilities that help Camden understand and respond to the needs of our residents, communities and colleagues.
- We work across organisational boundaries, combining customer insight, digital, data and technology to improve services, solve problems and deliver better outcomes.
Equal Opportunity
- We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce.
- We are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.
- We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
- Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
- Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone.
- This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.