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About the Role

The Member Capability Officer is responsible for activities and actions related to the induction program for new members, progressing members to attain accreditation, assessing and supporting member capability needs, delivering member learning and development (L&D) and engagement events, and digitizing learning.

Responsibilities

Support the organization and delivery of core L&D and accreditation programmes for New Member Induction, MCA training, and Chair training.
Continue support and delivery of scheduled Member L&D and engagement events, including Chair and MCA Networking, L&P Q&A, Open Forums, and the Parole Board Conference.
Deliver Accreditation for Chair training prior to 2026.
Build relationships to support member progression.
Contribute to a capability and learning and development strategy for all members.
Provide relevant capability data to facilitate long-term planning.
Promote an organizational culture of learning, transparency, fairness, and independence.
Support the delivery of the core L&D programme for members, ensuring it develops to meet changing needs and utilizes innovative approaches.
Support the implementation of new e-learning systems.
Track and record data and outcomes accurately.
Collate and evaluate feedback from members on accreditation programmes.
Provide administrative support for Practice Developers and Training facilitators.
Work closely with other colleagues across the Board to support and deliver plans for member’s progression.
Support planning and delivery of accreditation programmes: training, practice development, and quality development.
Proactively engage with Members to ensure commitment and engagement on their accreditation pathway.
Appropriately escalate issues when members do not progress on their accreditation pathway.
Monitor and update records and data to report on capability, member progression, and accreditation.
Make suggestions for improvements in the delivery and administration of member accreditation programmes.
Support, plan, and deliver member engagement and L&D events, including conferences, networking events, and forums.
Introduce new engagement and L&D events for members to improve their capability.
Be a reliable and supportive source for all members.
Work closely with other Member Capability Executive Officers to build resilience.
Work closely with the Standards team to share learning and outcome reports.
Build excellent working relationships with colleagues across the Board.
Establish and maintain strong relationships with members who support L&D.
Build and maintain collaborative working relationships with external stakeholders.
Work closely with the Staff and Member Recruitment and Member Engagement Team.
Report on data requested by the team and flag member welfare concerns.
Undertake other tasks appropriate to the role as assigned.

Requirements

Experience of delivering and/or supporting training.
Demonstrative experience of events management.
People skills and experience of relationship building.
Experience of supporting organizational capability.
Highly organised and accurate.
Demonstrable ability to juggle tasks and projects.
Personable and empathetic to work with members and support their development.
Demonstrable experience of keeping records and/or working with data and data analysis.
Ability to adjust priorities to manage a conflicting and ever-changing workload.
Effective oral and written communication skills.
Good understanding of Excel, data gathering, and reporting.
Strong report writing skills.
Willingness to learn new skills and work at pace.
Working with Parole Board members or within another membership organisation (Desirable).
Understanding of the parole process (Desirable).
Understanding of the delivery requirements of the Parole Board (Desirable).

Skills

Training delivery and support
Events management
Relationship building
Organizational capability support
Task and project management
Record keeping
Data analysis
Prioritization
Communication (oral and written)
Excel
Data gathering
Reporting
Report writing
Learning and development
Accreditation processes
Digitization of learning
Stakeholder engagement

Location

London
National

Work Type

Full Time
Fixed Term
Loan
Flexible working
Part-time
Job-sharing

Experience Level

Salary/Compensations

£27,071 - £30,384 (National)
£28,605 - £35,040 (London)

Benefits

Annual leave: 25 days on appointment, increasing to 30 days after five years’ service.
Scheme to buy or sell up to three days leave each year.
Additional paid time off for public holidays and 1 privilege day.
Civil Service pension schemes.
Extensive range of training and development opportunities.
Opportunity to join employee-run networks.
Family Friendly policies (reduced hours, job share).
Access to flexible benefits (retail vouchers, discounts).
Potential eligibility for government childcare support schemes.
Paid paternity, adoption, and maternity leave.
Free annual sight tests for computer screen users.
Guaranteed interview scheme for veterans.
Redeployment Interview Scheme for eligible candidates.

About the Company

The Parole Board offers a range of benefits.
The Civil Service offers a choice of pension schemes.
The Parole Board is committed to staff development.
The Civil Service is committed to providing opportunities to those who are 'at risk of redundancy'.

Equal Opportunity

This job is broadly open to the following groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS), nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.