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About the Role
The Growth Analytics team supports customer-growth, product, and marketing teams by transforming customer, campaign, and product data into reliable reporting and actionable insights. You will manage analytical work from initial business questions through to reporting, partnering with various teams to identify opportunities and areas for improvement.
Responsibilities
- Partner with stakeholders to define analysis objectives, metrics, and measurement plans.
- Analyze customer behavior, including engagement, conversion, acquisition, reactivation, and retention.
- Maintain reliable analytical datasets, metric definitions, and reporting views.
- Develop dashboards and recurring scorecards to clearly present trends, comparisons, and data freshness.
- Validate data across source, pipeline, and dashboard layers, investigating discrepancies and coordinating fixes.
- Translate findings into clear recommendations for campaign and marketing decisions.
- Utilize approved AI tools to support research, analysis, documentation, and workflow improvement.
Requirements
- Knowledge or experience in customer or product analytics.
- Ability to understand and maintain SQL/Python based pipelines.
- Experience building or maintaining dashboards in Power BI or a comparable business intelligence tool.
- Ability to analyze funnels, cohorts, attribution, campaign lift, and retention, and explain methodological limitations.
- Experience with data quality checks, metric consistency, reconciliation, and root-cause investigation.
- Ability to translate stakeholder questions into measurable analyses and communicate findings as practical recommendations.
- Experience engaging with AI tools and emerging technologies to improve productivity, workflows, and present analytical ideas.
Skills
- SQL
- Python
- Power BI
- Business Intelligence Tools
- Data Analysis
- Customer Analytics
- Product Analytics
- Dashboard Development
- Data Validation
- Metric Definition
- Reporting
- AI Tools
Location
- Singapore
Work Type
- Full-time
- Work from office
About the Company
- eClerx is a leading provider of productized services, combining people, technology, and domain expertise to enhance business results.
- The firm offers business process management, automation, and analytics services to Fortune 2000 enterprises across various industries, including financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology.
- Founded in 2000, eClerx is publicly traded on the Bombay and National Stock Exchanges of India and employs over 19,000 people globally across multiple countries.
Equal Opportunity
- eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
- We are also committed to protecting and safeguarding your personal data.